Nikolaos Veros Email & Phone Number

Rotterdam, South Holland, Netherlands

When the Greek military service was fulfilled, I spent my summer in Greece focusing on professional development. Eventually, on August 2023, I arrived in Rotterdam, Netherlands, one of the largest trading hubs in Europe. While in Rotterdam, I was offered the full-time position of Sales Trader in International Food Connectors. I am responsible for the Korean Market. My duties include: Developing new business opportunities in the South Korean market of agricultural commodities (including but not limited to pork, poultry, and fish).Analyzing the evolving market trends based on a wide variety of data. Initiating and nurturing direct and indirectly business relationships with partners of all the links of the agricultural commodities supply chain from supplier to retailer. Remaining informed on current market developments and sharing the information with fellow traders across the different markets.Working with the back office and the logistics & operations department and executing administrative tasks, making sure that all transactions are completed as efficiently as possible, co-creating value for all the parties involved.

Athens, Greece

During my military service, I served in a military academy in the capital and I was chosen, based on qualifications, to assist in the daily operations of the supply chain and provisioning office covering the supply needs of 2 medium-sized cadet companies. Duties included: Receiving and storing the goods in the warehouse areas. Product invoice documentation and processing.Basic principles of quality control.Inventory management.Further general administrative assistance.I was directly reporting to the Head of the Supply Chain and Provisioning Office (a Senior Navy Officer) and together with the other conscripts, we were solving arising challenges. For instance, me and my colleagues were consulted on changes regarding the brunch menu. Through analysis of all the available options and taking into consideration the nutritional and variety requirements, we implemented changes that not only increased the satisfaction of all the participants in the daily brunch but also reduced costs in that area of expenses close to 20%.

Athens, Greece

After returning to Greece from my language studies in South Korea in November 2020, Greece was facing the second lockdown due to the COVID-19 pandemic. There was an enormous demand for Technical Support Specialists consequently, using my experience acquired from my previous employment I was immediately hired as a Technical Support Specialist by WIND Hellas, one of the largest telecommunication providers in the country.Duties included:Solving technical queries on landline and broadband issues.Reporting and escalating technical issues when necessary to the Senior Technical Support Specialists who in turn were in constant communication with the on-site engineers.Logging case details on the ERP systems (SMP by Oracle and Siebel among others). Achieving and maintaining quality KPIs such as CSAT, NPS, and First Call Resolution, among other metrics. I was frequently on the top percentile of these above metrics. For instance, on the NPS which was the most important metric as per management guidelines, I was often top 5 on a floor of 70-80 employees on shift. Was also considered ''The most empathetic team member'' by my Team Leader.While working, from July 2021, I registered for a Master's in Global Shipping Management at the University of Greenwich offered on campus by one of the franchised Greenwich's partner institutions in Greece. Funding the studies myself, I often worked overtime, sometimes up to the maximum legal limit of 11 hours daily while always attending on campus and successfully completing all my university assignments on time. By June 2022, I was progressing with my thesis (delivered as per the deadline in early October 2022) and preparing to join the Greek Armed Forces as fulfillment of the compulsory Greek Military Service.

Sofia, Bulgaria

Having almost finished my studies, I took a gap year and traveled abroad to work. The country of choice was Bulgaria, due to its proximity to Greece. Bulgaria has a flourishing customer service industry, thus my position was Technical Support Specialist for SKY UK. The focus of work was landline and broadband Technical Support.Duties included: Solving technical queries on landline and broadband issues for UK customers.Reporting and escalating technical issues when necessary to the Senior Technical Support Specialists who were in constant communication with the on-site engineers.Logging case details on the ERP system (Sky's native CRM system).Achieving and maintaining quality KPIs such as CSAT, NPS, and First Call Resolution, among other metrics.

Lésvos, Northern Aegean, Greece

During the third summer break from my studies, I worked as a Front Desk Receptionist at Michaelia Hotel, which belongs to the same corporation as the previous hotel I worked at, Viva Mare.Duties included:Taking and importing new reservations either in person or by phone through the hotel's ERP system. (SingularLogic - Hospitality System)Check in-Check out processing. Assisting customers and answering potential queries. Solving potential issues and escalating to management when required.Inspection of hotel common premises.Daily financial & operational report to the COO.

Lésvos, Northern Aegean, Greece

On the summer break after my second year of Bachelor's degree, I resumed seasonal work at Viva Mare Hotel. Having a good record, I was once again entrusted the Bartender Assistant Position. Duties included: Beverage preparation including fizzy drinks and classic cocktails.Maintaining a continuous positive interaction with customers and making beverage recommendations.Bar preparation before and after the swift.

Lésvos, Northern Aegean, Greece

Once again during my first summer break after starting my Bachelor's degree, I resumed seasonal work at Viva Mare Hotel. The new position was Bartender Assistant.Duties included: Beverage preparation including fizzy drinks and classic cocktails.Maintaining a continuous positive interaction with customers and making beverage recommendations.Bar preparation before and after the swift.

Lésvos, Northern Aegean, Greece

Immediately after high school, I started seasonal employment at Viva Mare, a seasonal (6 months a year) 4-star Hotel with international clientele based in Lesvos, Greece. My first position was at the cash register in the bar areas. Duties included:Receiving and organizing customer's orders.Handling of payments and issue of receipts through the e-ordering system.Coordinating waiters to the customer tables when necessary.At the end of the swift, managing the inventory and sending re-order requests to the logistics department when necessary.

Master Of Science - Msc, Global Shipping Management, Distinction

Broadly learned and applied through assignments and exams, basic and advanced concepts relevant to the shipping industry, such as supply.

Inje University'S Korean Language Learning Certificate, Korean Language Learning, Promoted To 3반

I spent 8 months through most of 2020 in Korea 5 of which were dedicated to learning Korean in Inje University Language Center at Gimhae..

Bachelor'S Degree, Archaeology And History Of Art, 7.15/10 (Very Good)

Expertise in the Science of Archaeology and History of Art. Thesis -extended essay- subjects: (1) The Art and Works of Benvenuto Cellini..

Erasmus+ Mobility Program, Archaeology, 2:2 (57)

Activities and Societies: Dancing, Creative WritingDuring my studies for my BA at the National and Kapodistrian University of Athens, I.

High School Diploma (Apolytirion), Humanities Track, 18,6/20 (Excellent)

Activities and Societies: Member of the student council of 15. Through my recommendations as a member of the student's council, the school.