Effectively planning and executing all IT related projects.Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level.Delegating work to and supervising the activities of junior IT staff.Recommending and implementing technological improvements and efficiencies.

Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.Directs technological research by studying organization goals, strategies, practices, and user projects.Completes projects by coordinating resources and timetables with user departments and data center.Verifies application results by conducting system audits of technologies implemented.Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.Maintains quality service by establishing and enforcing organization standards.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

Conducting training sessions and seminars Reporting on daily responsibilities and tasks Resolving client issues Testing products and applications Documenting processes and application instructions Supporting and troubleshooting software issues Attending meetings, sessions and other company events Generating innovate ideas

Maintenance & management of the Critical Windows based Server Environment.Working on Active Directory accounts, configuration of laptops. Managing and monitoring of backups in multiple locations.Supporting a multi-site IT infrastructure of at least 250 employees.Updating and monitoring IT user accounts.Maintenance & management of the Critical Windows based Server Environment.Maintaining up to date Antivirus levels on all machines company wide.Providing maintenance support and break-fix solutions.Follow documented processes i.e. implementing change control procedures.Liaising & meeting with external suppliers of IT services.Producing reports for senior managers.Troubleshooting technical problems and implementing solutions.Purchasing of IT Equipment and software in line within agreed budgets.Supporting a multi-site IT infrastructure of at least 100 employees.Responsible for the fast and accurate troubleshooting of reported faults.Providing technical support via helpdesk systems for a wide range of internal & external applications.

Installing and configuring computer hardware systems and IT software.Continuously reviewing performance against Service Level Agreements.Setting up new users' accounts and profiles and dealing with password issues.

Assisting local and remote staff with technical problems including desktop\laptop\server software, hardware and network issues.Analyzing problems, researching potential solutions, isolating issues and referring complex problems to senior technical staff.Handling a large volume of inbound calls and enquiries.