At Visa, my role as a Business Analyst is underpinned by ITIL certification and a profound ability to refine business and system requirements, which propels product development through to user acceptance and training. The company draws on my experience in turning customer challenges into streamlined operational processes, ultimately elevating the user experience and contributing to business growth.Through my tenure at Visa, my problem-solving skills have been instrumental in advancing our CRM strategies. Our team has nurtured a collaborative space where my effective presentations galvanize cross-functional teams, laying the groundwork for a culture steeped in continuous enhancement and savvy decision-making.