Nilanjan Chatterjee Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Responsible for all content integrations, content refresh processes and tools and content quality in hotel distribution platform:☑ All descriptive and dynamic content integrations with suppliers (hotel chains, OTAs, bed banks, etc.) - totalling a 12M+ (and rapidly growing) property inventory☑ All integrations with various service providers (room mapping, hotel mapping, geocoding, etc.) and providers of specialized content (traveller review rating, eco-certification, etc.)☑ All… Show more Responsible for all content integrations, content refresh processes and tools and content quality in hotel distribution platform:☑ All descriptive and dynamic content integrations with suppliers (hotel chains, OTAs, bed banks, etc.) - totalling a 12M+ (and rapidly growing) property inventory☑ All integrations with various service providers (room mapping, hotel mapping, geocoding, etc.) and providers of specialized content (traveller review rating, eco-certification, etc.)☑ All internal platforms / applications / processes used for integrating hotel content (building advanced capabilities such as automatic machine translation for descriptions, ML-based image categorization and ranking, etc.)☑ All content audit tools (for measuring quality of descriptive content, property availability, negotiated rate availability, etc.)☑ All integration health monitoring capabilities (shopping/booking failures) Show less

Bengaluru, Karnataka, India

Managed development of enterprise applications:☑ HotelHub Extranet: A new and upgraded version of HotelHub's first-party booking channel, an extranet for hoteliers to set up their property, room information, customers, negotiated and public rates, stay restrictions, and other details, view details of bookings received, etc.☑ Rate Optimiser: An application which re-shops already created bookings at regular interval to find lower prices or upgrade opportunities with a small price… Show more Managed development of enterprise applications:☑ HotelHub Extranet: A new and upgraded version of HotelHub's first-party booking channel, an extranet for hoteliers to set up their property, room information, customers, negotiated and public rates, stay restrictions, and other details, view details of bookings received, etc.☑ Rate Optimiser: An application which re-shops already created bookings at regular interval to find lower prices or upgrade opportunities with a small price increment, and re-books automatically or sends the details to the traveller and booker based on customer's requirement, thus saving the traveller's hotel cost significantly. Show less

Dubai, United Arab Emirates

☑ Managed development of several applications, e.g. 1) Application used for configuring suppliers (hotels, transportation service providers, visa service providers, etc.) and products (rates, inventory and content) 2) Application for configuring customers (travel agents buying from DOTW) 3) Application for generating reports 4) Application for customers to book DOTW's products 5) Supplier extranet☑ Built API integrations between DOTW and… Show more ☑ Managed development of several applications, e.g. 1) Application used for configuring suppliers (hotels, transportation service providers, visa service providers, etc.) and products (rates, inventory and content) 2) Application for configuring customers (travel agents buying from DOTW) 3) Application for generating reports 4) Application for customers to book DOTW's products 5) Supplier extranet☑ Built API integrations between DOTW and hotel channel managers, allowing hotel to update inventory, rates and restrictions without having to use the supplier extranet, and get reservations delivered to its PMS/CRS☑ Built API integration between DOTW and its customers, allowing the customer to search product availability and complete booking from its own application (without having to use DOTW's customer portal) Show less

Bengaluru Area, India

Worked as a hospitality domain specialist building applications for clients of HCL (primarily Sabre Corporation)

Bengaluru Area, India

Managed development of Sabre's new hotel property management system, the SynXis Property Hub:☑ Working with stakeholders and customers/users to elicit requirements concerning new product features and enhancement of existing features using workshops, interviews, brainstorming, observation, etc.☑ Analyzing the requirements; working with architects, dev teams and UX designers to define solutions using artifacts like process model, context diagram, epic and user story (following INVEST… Show more Managed development of Sabre's new hotel property management system, the SynXis Property Hub:☑ Working with stakeholders and customers/users to elicit requirements concerning new product features and enhancement of existing features using workshops, interviews, brainstorming, observation, etc.☑ Analyzing the requirements; working with architects, dev teams and UX designers to define solutions using artifacts like process model, context diagram, epic and user story (following INVEST principle), decision table, UI mockup, BRD, SRD, etc.☑ Ensuring that these documents are appropriately distributed to, reviewed by, discussed with and approved by relevant internal/external stakeholders☑ Presenting the documented requirements to dev team; participating in the requirement grooming, daily standup and test case review meetings with them to ensure that the requirements are clearly understood☑ Peer-reviewing requirement documents created by other business analysts in the team☑ Building the product roadmap, participating in feature prioritization; refining the product backlog☑ Reporting to the management on the progress of development☑ Attending the sprint review meetings: ensuring that all the success criteria defined in the user stories are met by the product; accepting or rejecting the user stories based on whether all success criteria are met or not☑ Identifying external dependencies of a requirement, working with the concerned teams to ensure that the dependencies are resolved before the scheduled development start date of my product☑ Participating in the retrospective meetings to discuss the lessons learnt from previous sprint☑ Release management: scope definition, reviewing and contributing to release documentation (user manuals, e-shots, etc.)☑ Demoing product features to stakeholders (internal and external) as and when required☑ Investigating, validating and prioritizing resolution of reported product defects Show less

Bengaluru Area, India

☑ Preparing functional and business requirement documents for new products and new features / enhancements of existing products☑ Working on UI with Design teams☑ Communicating with SCRUM teams and attending the Planning, Refinement and Retrospective meetings as well as the daily status meetings and demos; clarifying any and all queries to the developer teams☑ Meeting with Release Managers prior major releases; also ensuring product manual is updated and e-shot is ready if… Show more ☑ Preparing functional and business requirement documents for new products and new features / enhancements of existing products☑ Working on UI with Design teams☑ Communicating with SCRUM teams and attending the Planning, Refinement and Retrospective meetings as well as the daily status meetings and demos; clarifying any and all queries to the developer teams☑ Meeting with Release Managers prior major releases; also ensuring product manual is updated and e-shot is ready if applicable☑ Organizing product evangelism meeting and presenting product update for various internal teams☑ Speaking to clients and analyzing feedbackProducts:☑ RateTiger: World’s most popular and advanced channel management software, integrated with business-intelligence tool Shopper that checks a hotel's and its competitors' rates on OTAs, brand website and GDS, at scheduled intervals and sends detailed reports, and online reputation management tool Review that consolidates all guest feedback about a hotel and its competitors from various travel review and social media sites☑ RTConnect: Fully automatic, two-way distribution gateway, transferring the inventory, rates and stay restrictions from the hotel's PMS/CRS/RMS to all connected channels and delivering reservations with complete data back to the CRS/PMS on real time☑ LIVEOS: A web-based, truly next-generation e-distribution management platform, which comes loaded with all first-party services such as Shopper and Review but can also integrate with third-party software and services such as booking engines, RMS’s, OTAs, etc. to show various information directly on the channel manager, which otherwise could only be accessed by logging into the services individually)☑ ARIShop: A service which can store all room reservation related data of a hotel and send the data to demand channel when a booker searches for room availability on the channel and the channel requests the info from ARIShop; lets hotels to connect to metasearch channels Show less

Bengaluru Area, India

☑ Managing / consulting on OTA/PMS/CRS/RMS/IBE interface development projects (initial discussions, specification and requirement gathering, feasibility study, preparing project schedule, assigning resources for development and certification testing, live testing with pilot hotel, creating advisory and SOP documents for the certified interface and handing over to Operations)☑Managing / consulting on hotel implementation projects (understanding the requirement / special usage patterns… Show more ☑ Managing / consulting on OTA/PMS/CRS/RMS/IBE interface development projects (initial discussions, specification and requirement gathering, feasibility study, preparing project schedule, assigning resources for development and certification testing, live testing with pilot hotel, creating advisory and SOP documents for the certified interface and handing over to Operations)☑Managing / consulting on hotel implementation projects (understanding the requirement / special usage patterns, identifying possible roadblocks and finding workarounds/solutions, preparing project plan, assigning imple-mentation engineers, receiving signoff from hotel and handing over project to Support and Finance teams)☑Creating various documents to be used in various phases of projects☑Conducting onboarding and operational trainings for clients/partners☑Conducting internal training on various hotel/revenue management concepts and product training for sales team.Our client/partners:☑ Hotels: Accor, Wyndham, Carlson Rezidor, Best Western, Worldhotels, Hyatt, Hilton, IHG, Kempinski, NH, Louvre, Warwick, Drury, Britannia, Leonardo, Jurys Inn, Barcelo, Rotana, Jumeirah, Taj, ITC, Jin Jiang...☑CRS/PMS/RMS/IBE providers: Trust, Micros, Infor, Amadeus, Sabre, WebHotelier, Protel, IDS, Agilysys, Hubs1, SIHOT, Tesipro, Indra, LodgeGate, Pegasus, Engisoft, Genares, IDeaS, Rainmaker, Pricematch, Easyconsulting, Bookassist,...☑Metasearch engines: Google, TripAdvisor, Kayak, Trivago, Hotelscombined, WeGo...☑Channels: Nearly every online travel agent / wholesaler / tour operator in the world! Show less

Bengaluru Area, India

Achieved 85% increase in non-contracted segment by enhancing dynamism in pricing and optimizing electronic channels and 69% increase in RevPAR (with 48% increase in RGI pushing the rank from 4 to 2 in the 5-hotel comp set); revised differentials of rate and inclusions between room categories to increase occupancy of higher room categories. Responsible for:☑ Keeping a close tab on the daily occupancy/availability status of the total inventory and the individual room categories for next… Show more Achieved 85% increase in non-contracted segment by enhancing dynamism in pricing and optimizing electronic channels and 69% increase in RevPAR (with 48% increase in RGI pushing the rank from 4 to 2 in the 5-hotel comp set); revised differentials of rate and inclusions between room categories to increase occupancy of higher room categories. Responsible for:☑ Keeping a close tab on the daily occupancy/availability status of the total inventory and the individual room categories for next several weeks/months with special emphasis on city-event and festival dates☑ Analyzing pace of pickup of the various market segments☑ Room-night/revenue forecasting and budgeting for various market segments☑ Formulating room-selling strategy (regulating the daily retail pricing and stay restrictions of the room categories with a view to maximizing occupancy and revenue – monitoring group queries and determining rates to offer)☑ Gathering revenue intelligence (monitoring daily/MTD/YTD business figures of competition hotels and their room pricing on various online and offline channels for next several months vis-à-vis own hotel’s – scrutinizing corporate accounts’ GDS productivity in competition hotels and targeting non-producing agencies/implants)☑ Rate/channel management (creating new public rate plans/packages/promotions – loading contracted and public rates on CRS, PMS and OTA extranets and correcting wrongly loaded rates – ensuring rate parity on OTA sites – contracting B2B/B2C rates with OTAs – monitoring validity of contracted rates and ensuring timely reloading – handling e-RFPs and paper RFPs for corporate accounts and consortia – marketing on non-producing GDS’s and OTAs with teasers/banners and for preferred position in search results – PPC campaigns on Google and metasearch engines – search-engine-optimizing brand website – enhancing content and ensuring correctness of content on brand website and OTAs – social media optimization and online reputation management) Show less

Bengaluru Area, India

Played a key role in setting up Taj Hotels’ first cluster revenue/reservations office – for the 6 hotels (pertaining to 4 different brands) in the city of Bangalore – and have been responsible for selling the combined inventory of 900+ rooms efficiently and at the optimum price point, and meeting the up-sale/cross-sale targets set by corporate revenue office and the room revenue budgets of the individual hotels.

Bengaluru Area, India

Managed the room reservations department (while handling the basic responsibilities of the revenue manager in their absence) of the 199-key Vivanta by Taj – Whitefield, Bangalore, the city’s most high-performing business hotel; achieved 12% ARR growth in financial year 2011-12 over 2010-11 when competition hotels’ ARR waned; was instrumental in its becoming one of the only two hotels in the company achieving the total revenue budget in the financial year 2011-12.

Kolkata Area, India

Assumed exclusive responsibility for the entire front office and reservations operations working under the Accommodations Manager at Hotel Lindsay, Kolkata.

Gurgaon, India

A supervisory position in the pioneering business hotel in India's most modern city

Aurangabad Area, India

Have been responsible for transforming the art and the science of front office operations in Lemon Tree Hotels, by instituting a number of new practices and procedures and revising/standardizing several existing ones, consequently creating history in the organization by being promoted, by its top corporate management, within a year after joining. Joined Lemon Tree Hotel Aurangabad soon after its inception and played a vital role in taking the hotel to the preeminent position in the city in… Show more Have been responsible for transforming the art and the science of front office operations in Lemon Tree Hotels, by instituting a number of new practices and procedures and revising/standardizing several existing ones, consequently creating history in the organization by being promoted, by its top corporate management, within a year after joining. Joined Lemon Tree Hotel Aurangabad soon after its inception and played a vital role in taking the hotel to the preeminent position in the city in terms of occupancy market share and TripAdvisor ratings within the next three months. Show less