Nildy Martinez-Taloa Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

Lexington, Virginia, United States

• Kept the store fully-stocked and organized.• Greeted customers, responding to questions, improved engagement with merchandise and provided outstanding customer service everywhere I went.• Operated cash registers, managed financial transactions, and balanced cash drawers effectively.• During slower hours, I proactively searched the company database to enhance my knowledge on products and policy.• Maintained an orderly and professional appearance throughout the sales floor.• Introduced promotions and opportunities to customers in an effort to effectively engage and direct traffic.• Cross-sold various products to increase purchase amounts and exceed sales goals.• Performed innovative ways to promote the store and draw customers in.• Partnered with several local stores and restaurants to attract more consumers to our facility. • Searched for opportunities to enhance the marketing plan of the store.• Eagerly greeted incoming customers; establishing the customer experience upfront.• Exceeded key performance objectives including personal and store sales goals.• Practiced proper phone etiquette whenever customers called into the store with questions.• Managed multiple tasks at once successfully on a daily basis.• Worked well with a team, providing feedback to strengthen interactions and improve employee performance.

Salt Lake City, Utah, United States

• Prepared and entered charges from multiple practices using current ICD-10 and CPT codes.• Made sure that invoices coordinate with corresponding CPT and ICD9 for medical billing and coding purposes.• Specialized in medical billing and ICD-9 coding for numerous physicians in the Salt Lake City area.• Provided consultations to physicians and office staff to insure proper record documentation and CPT and ICD-9-CM coding.• Ensured appropriate medical terminology and HIPAA compliance for all claims entry/online submissions, payment posting, insurance and patient aging.• Acquired sufficient knowledge regarding confidentiality and HIPAA guidelines.• Sorted insurance provider payroll, coding and indexing of medical documents that would be inputted into the computer database.• Assisted coworkers with difficult claims/system issues and trained new employees on system and insurance regulations per Medicaid/Medicare guidelines when the opportunity presented itself.• Ensured that all contracts and amendments meet specific guidelines.• Participated in the ongoing improvement and re-engineering of contact center processes; while continuously examining opportunities for quality improvements and adherence.• Developed educational documents to support call center objectives utilizing problem-solving, interpersonal, and creative skills, also facilitated team meetings occasionally.• Supported administrative/office goals by facilitating an environment that consistently achieved/exceeded expectations.• Promoted a positive customer experience through modeling great customer service and handling escalations promptly.

Salt Lake City, Utah, United States

• Organized materials and supplies by pulling and verifying materials and supplies listed on production orders.• Prepared all finished stock and made everything ready for shipment the following day. Activities included: identifying, pulling, packing, crating, loading, and securing product.• Documented the shipment by recording all packaged units awaiting to leave/enter the warehouse.• Maintained material-handling equipment by completing pre-use inspections; making operator repairs if needed. • Loaded and unloaded incoming and outgoing materials and products.• Moved materials to and from loading docks, delivery trucks, storage areas, and manufacturing areas promptly and efficiently.• Appropriately identified, labeled materials, and recorded their locations in the warehouse/on the shelves in order to maintain inventory.• Performed and reported accurate cycle counts.• Complied with all warehouse safety rules and guidelines.• Contributed to team effort by accomplishing designated tasks as needed with a positive attitude.

Salt Lake City, Utah, United States

• Participated in physical inventory counts every time period.• Asked open-ended questions to assess customers' needs.• Maintained cleanliness and presentation of the stockroom and production floor.• Learned, referenced and applied product knowledge information.• Performed innovative ways to promote the store and draw customers in.• Answered and directed all store phone calls to appropriate departments.• Aided customers by answering questions and pulling items.• Kept merchandise fully stocked and set sales plans for new products.• Served as cashier when needed.• Set promotional displays for sales products.• Assisted team members with the opening and closing of the store.• Provided expert guest service to assist people in bettering their quality of life.

Bachelor'S Degree, Human Development And Family Studies, General, Freshman

• Actual GPA 3.8 • Completed Freshman Year

High School Diploma, General Studies, Graduate

• Actual GPA 3.5 • Graduated with Honors