Nick Lindsay Email & Phone Number

Seattle, Washington, United States

Redmond, Wa

• Providing assistance with onboarding new external content providers to help familiarize them with content standards and procedures.• Managing and maintaining tracking records of incoming video content and related materials such as metadata, artwork, subtitle and caption files. This included practicing proper file management across an expansive storage array.• Ensuring that digital television and film content was prepared and ready to publish at its associated scheduled time. This included pro-actively communicating with external content providers and utilizing provider resources to drive timely video content and materials receipt.

• Managing large volumes of content received daily from a variety of external television network providers. This entailed ensuring the content successfully ingested through an automated encoding system and helping the provider to resolve any issues identified during this process.• Maintaining and updating mobile VOD service catalogs. This included working with content providers to successfully build their channel layout and updating artwork and metadata to meet their satisfaction.• Regularly updating and creating featured promotional content lists to maximize user engagement. This involved analyzing usage trends to identify the top performing content and providers.• Working with external content providers to ensure digital video content was successfully received and processed through an automated ingestion system to be made available for users on major mobile streaming video services. • Detecting, identifying and resolving issues with content packages to ensure successful delivery. This included studying and correcting XML files as well as identifying issues with ingestion system components.• Training external content providers on how to successfully deliver video content packages to an automated ingestion system.

Seattle

• Compiling service availability reporting for executive review as well as daily operations reporting focused on incident trending and problem management. • Meeting with business unit executives to work towards improving service availability reporting as well as data collection methods for various end-user applications. • Assisting Tier 1/Tier 2 operations staff, managers and senior engineers to improve monitoring, escalation and incident resolution efforts. • Working with application support engineer staff to review root cause analysis documentation for major incidents impacting production services as well as provide remediation solutions.

Seattle

• Training staff for Tier 1 support duties, content management tasks, and successful execution of broadcasting online audio/video streaming events.• Managing escalation, notification and resolution efforts for high-severity incidents as well as documenting all relevant information.• Compiling root cause analysis documentation for both internal executive and external customer review. • Driving a transition from outsourced support for European mobile services to internal support teams. This entailed assessing both environments and working remotely from Europe to collaborate and draft training documentation.