Nilofar Shaikh

Nilofar Shaikh Email and Phone Number

Project Management Officer | Strategic Initiative Leader | Business Analytics & Process Optimization Expert | Data Analyst | Customer Service & SLA Management | Performance Monitoring | Training & Development @ Tata Consultancy Services
bombay, maharashtra, india
Nilofar Shaikh's Location
Mumbai, Maharashtra, India, India
Nilofar Shaikh's Contact Details

Nilofar Shaikh work email

Nilofar Shaikh personal email

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About Nilofar Shaikh

As an experienced Project Management Officer (PMO) with Tata Consultancy Services, I excel in leading strategic initiatives and driving business success through effective project coordination and performance monitoring. With over 8 years of expertise across project management, business analytics, and data analysis, I have honed my ability to deliver high-quality results while ensuring flawless execution.My strengths lie in managing complex projects, coordinating internal and external resources, and ensuring timely delivery of objectives. I’m well-versed in analyzing revenue reports, WON Master, CRM, PCM, and PRM systems, and I excel at maintaining comprehensive records of team performance for seamless appraisals. With a proactive approach, I track project performance and meet with clients to clarify their needs, translating their requirements into actionable plans.Previously, as a Data Analyst, I streamlined data management processes, meeting SLAs and performance targets. My background as a Customer Service Officer further sharpened my skills in client relations, escalation handling, and customer satisfaction.I hold a Bachelor's in Commerce from Madurai Kamaraj University, and my key skill set includes project management, process optimization, business analytics, SLA management, and training & development. I am always seeking opportunities to improve processes and deliver excellence in every project I manage.Let’s connect if you’re interested in discussing project management, strategic initiative implementation, or data-driven process improvements!

Nilofar Shaikh's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

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Project Management Officer | Strategic Initiative Leader | Business Analytics & Process Optimization Expert | Data Analyst | Customer Service & SLA Management | Performance Monitoring | Training & Development
bombay, maharashtra, india
Website:
tcs.com
Employees:
408935
Nilofar Shaikh Work Experience Details
  • Tata Consultancy Services
    Project Management Officer
    Tata Consultancy Services Feb 2018 - Present
    Mumbai Area, India
    • Leading strategic initiatives for the Business Analytics unit; obtaining regular updates from leadership.• Conducting consistent performance reviews through face-to-face meetings with leaders and clients.• Possessing fundamental knowledge of WON Master, CRM, PCM, PRM, and analysis of Revenue reports.• Keeping records of team performance and managing appraisals accordingly.• Coordinating internal resources and third parties/vendors for the flawless execution of projects.• Assisting in defining project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility.• Managing changes to the project scope, project schedule, and project costs using appropriate verification techniques.• Meeting with clients to take detailed ordering briefs and clarify specific requirements of each project.• Tracking project performance, specifically to analyze the successful completion of short- and long-term goals; developing spreadsheets, diagrams, and process maps to document needs.
  • Tata Consultancy Services
    Data Analyst
    Tata Consultancy Services Mar 2017 - Feb 2018
    India
    • Managed and organized customer documents and adhered to client-specific formats to ensure quality service.• Consistently submitted review reports and complied with the stipulated Service Level Agreements (SLAs).• Met daily performance targets.
  • Tata Consultancy Services
    Customer Service Officer
    Tata Consultancy Services Jan 2016 - Mar 2017
    India
    • Addressed customer inquiries.• Informed customers about new updates on the card.• Managed calls and handled escalations according to customer requests.
  • Mashall Infotech
    Process And Training Lead
    Mashall Infotech Feb 2009 - Dec 2015
    India

Nilofar Shaikh Skills

Management Train The Trainer Trainer Vendor Management

Nilofar Shaikh Education Details

Frequently Asked Questions about Nilofar Shaikh

What company does Nilofar Shaikh work for?

Nilofar Shaikh works for Tata Consultancy Services

What is Nilofar Shaikh's role at the current company?

Nilofar Shaikh's current role is Project Management Officer | Strategic Initiative Leader | Business Analytics & Process Optimization Expert | Data Analyst | Customer Service & SLA Management | Performance Monitoring | Training & Development.

What is Nilofar Shaikh's email address?

Nilofar Shaikh's email address is ni****@****tcs.com

What schools did Nilofar Shaikh attend?

Nilofar Shaikh attended Madurai Kamaraj University (Mku).

What skills is Nilofar Shaikh known for?

Nilofar Shaikh has skills like Management, Train The Trainer, Trainer, Vendor Management.

Who are Nilofar Shaikh's colleagues?

Nilofar Shaikh's colleagues are Shivam Agnihotri, Vaibhav Pandey, Sumit Saurabh, Sudheer Bagathi, Bhargavi Latha Sheela, J R, Satish Kumar.

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