• Provide remote technical support for restaurant systems, hardware, software, and network issues, handling 40-45 calls daily with an average resolution time of 8 minutes via phone, email, and chat.• Troubleshoot and resolve first-level issues related to LAN, WAN, and system hardware, utilizing basic system commands to ensure efficient problem resolution and minimize downtime.• Efficiently log, escalate, and prioritize incident tickets in a high-volume environment, supporting critical restaurant field operations and ensuring timely follow-up on outstanding issues.

• Planned and led technical workshops, with the goal of equipping members with practical skills for job applicationsand software engineering interviews.• Managed club finances, including budgeting for events, tracking expenses, and ensuring accurate financial reportingto support smooth club operations.• Organized social events with the aim of fostering a strong sense of community among club members and promotingnetworking opportunities within the software engineering industry.

• Developed and implemented controller software for Boston Dynamics’ Spot robot in a team of software engineers, utilizing advanced technologies such as ROS (Robot Operating System), Python, and C++.• Collaborated closely with cross-functional teams, including electrical engineers and mechanical engineers, to ensure the smooth integration of software with hardware components, leveraging technologies like sensor fusion, PID controllers, and real-time communication protocols.• Presented the Spot robot’s cutting-edge capabilities and its potential applications to various audiences, including classrooms and academic conferences, highlighting the use of state-of-the-art technologies like computer vision, SLAM (Simultaneous Localization and Mapping), and machine learning algorithms.