Customer Relationship Management: Responsible for Supply & Demand of multiple PC1 customers and their products, managingdemands and priorities and monitoring the pack plan, "Single Pointof Contact" for customers regarding questions to the site and takingthe role as "Voice of the Customer" in internal discussions,Preparation and discussion of topics PMD has interest in and raising those in meetings not only with the customer, but also with the global PC1 NetworkBusiness Development:Evaluation of potential new PC1 customers with the relevant departments in Freiburg, Managing the customer relation throughout the project phase and future commercial supply, Contract negotiation of supply chain and demand planning topics with customer representatives.

Planning of packaging lines in SAP APO and ECC, Scheduling ofthe packaging lines and discussions of the pack plan with engineersand SME’s, Implementation of IMEx into the standard workroutine of the Site Planers, Managing continues improvementprojects as an IMEx Process Technologist, Planning of JointVenture products and managing customer relationships as a Site Product Planer

During my internship I worked in the Regional Customer Care Centre team, which is a center of excellence responsible for all Customer Care related topics in the Region Europe & EEMEA. As a contact person for many different affiliates/customers in whole Europe and Foundation Medicine based in Cambridge I was mainly responsible for the 'order-to-report' and 'issue handling' process.