Nilson Martinez Email & Phone Number

Woodbridge, Va, Us

Alexandria, Virginia, United States

Communicate with Tire Shop Manager, Buyers, Receiving Departments, and Inventory Auditors regarding special orders, quantity, status, price, delivery, and promotion of merchandiseAssisted members in determining tire and battery needs, answered questions, made product recommendations, and sold tires in accordance with customer needsStocked tires and batteries in sales area in accordance with Tire Shop Manager's merchandising planAccurately documented and updated all assigned ticketsDeveloped excellent customer service and communication skills

Fairfax County, Virginia, United States

Collaborated with network administrators to ensure efficient operation of desktop computing environmentInstalled and configured computer systems, diagnosed hardware and software issues, and solved technical and application problemsMonitored and resolved over 80 tickets and worked on 8+ tickets daily to resolve member issuesReceived and responded to incoming calls, emails, instant messages, and voicemailsUtilized Active Directory and BCM to manage user accounts and analyze, identify, and resolve VPN, outlook, and network access issues

Woodbridge, Virginia, United States

Supported inflow and outflow of 40 emails and 60 phone calls daily, and assisted 25 on-site clients per dayOversaw team projects to ensure site efficiencyOrganized and updated court schedule to ensure attorneys have access to current informationTranslated and interviewed witnesses

Associate Of Applied Science, Cybersecurity

Knowledgeable in using a variety of cybersecurity tools and technologies to protect against threats and vulnerabilities

Career Studies Certificate, Business Management: Business Information Technology

Obtained foundational understanding of business practices, including economic systems, essential elements of business organization.

Career Studies Certificate, Information Systems Technology: Network Administration

Gained hands-on experience and knowledge of network design, implementation, and management, with a focus on network security, routing.

Career Studies Certificate, Cybersecurity

Equipped with a basic understanding of cybersecurity principles, practices, and emerging technologies, including knowledge of the latest.

Year Up Certificate, Recognition Of Academic And Professional Development

Completed one-year career development program with 250 corporate partners across the country Program includes college-level courses.