Nil Vidal Flores Email & Phone Number

Barcelona, Cataluña, España

Barcelona, Cataluña, España

• Processing bookings• Managing customers’ files• Assisting customers before, during and after their stay• Invoicing courses, collecting invoices and ensuring receipt of payment• Dealing with problems and special requests• Providing personalised advice to each customer, including detailed information regarding every step of the language course• Assisting with any special projects or various• Administrative tasks as assigned• Support in the reception area: greeting customers, collecting the mail, deliveries, etc.

Barcelona Y Alrededores, España

• Helped to develop the sales strategy for the independent market in Spain and Italy, with a reliable growth of 200% during the first trimester and more than 400% during the first year.• Provided detailed weekly departmental reports and updates to general management.• Took care of the Wholesale market (B2B) during 2019 in coordination with our VP of Sales.• Managing to create new business relationships with both national and international schools and universities.• Processing all kind of reservations from early stage of prospection to a closed sale.• Regularly improving the company sales pipeline with new Leads that will then become future customers.• Applied new Tools and Sales Channels to increase the final number of Sales.• Responsibility for the entire sales cycle including managing long term relationships with key clients.• Participation in fairs and sales meetings.

Melbourne Y Alrededores, Australia

• Helped to develop the revenue management estrategies.• Successfully managed the activities of the team members.• Provided detailed monthly departmental reports and updates to general management.• Closing and collecting money.• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.• Appropriately suggested additional items to customers to increase restaurant sales.• Answered questions about menu selections and made recommendations when requested.• Regularly checked on guests to ensure satisfaction with each food course and beverages.• Politely answered phones promptly and recorded and confirmed reservations.• Resolved customer disputes with tact and professionalism.

Kakadu National Park, Northern Territory, Australia

• Opening and closing the venue.• Control all the Gambling Area and collect money at the end of the day.• Broke down bar after events and returned leftover liquor, glassware and banquet carts.• Contact agencies and artist for different functions.• Take phone calls.• Processed cash and credit card payments.• Rostering the working team depending on historics.• Creating different kinds of promotions and discounts.• Managing and working with a big team and helping each other.• Stopped service to any adult furnishing alcoholic beverages to a minor.• Control stocktake and contact providers when necessary.

Gili Air, Lombok, Indonesia

• Perfect knowledge of the services offered by the hotel, conditions of use in terms to inform all guests.• Master rates, promotions, discounts and payment methods that the hotel offers.• Process all kinds of reservation in-time adjusting the prices according availability.• Manage accommodation and services bookings, specifying check-in and check-out dates and totaloccupation.• Knowledge about existing reservations (back to back, FIT...).• Controling availability at all times, developing the booking planning daily.• Process of cancellations and important modifications.• Contact different agencies, reservation centers and other companies who are regular source of guests.• Manage different intranets in terms to update general information and rates of the stablishment.

Barcelona Y Alrededores, España

• Manage all kind of reservations introducing them in our own system.• Contact future costumers and offering answers to all their doubts.• Provide touristic services and different informations to in-house guests.• eMail maintenace contacting different providers, agencies and transfering them to other departments.• Control agencies intranets, opening and closing room sales and quotas depending on availability.• Apply Revenue Management strategies relying on past stats and availability guesses.

Barcelona Y Alrededores, España

Barcelona

Barcelona Y Alrededores, España

Barcelona Y Alrededores, España

Barcelona Y Alrededores, España

Master'S Degree, Revenue Management

Grado En Turismo