Nima Foroughi Email & Phone Number

Toronto, On, Ca

Etobicoke, Ontario, Canada

• Doing Active Directory and Office365(Hybrid) onboarding/offboarding tasks• Scripting in PowerShell for automation• Enhancing end points security by analyzing logs and Patch Management• Troubleshooting/Assisting the Client’s VPN, connectivity and login issues through ticketing and phone calls.• Providing security analysis and monitoring of the technology infrastructure consisting of Wi-Fi networks, WAN, LAN and Endpoints and Antivirus.• Inventory tracking• Monitoring… Show more • Doing Active Directory and Office365(Hybrid) onboarding/offboarding tasks• Scripting in PowerShell for automation• Enhancing end points security by analyzing logs and Patch Management• Troubleshooting/Assisting the Client’s VPN, connectivity and login issues through ticketing and phone calls.• Providing security analysis and monitoring of the technology infrastructure consisting of Wi-Fi networks, WAN, LAN and Endpoints and Antivirus.• Inventory tracking• Monitoring, diagnosis and resolution of IT related security events and incidents• Investigating/Monitoring latest security concerns, zero-attack breaches.• Installing software and security measures including Anti-Virus/Anti-Spam, 2FA to enhance the security and stability. Show less

Toronto, Canada Area

• HelpDesk Technical Support Agent• Task management done with ITSM Ticketing Software• Provided First-Tier IT Support for customers • Diagnosed and Trouble shooted the internet disconnection for customers • Communicated with Rogers , Bell , Cogeco , Videotron 3rd Party Portal page • Assisted customers with slow speed internet connection • Consulted customers with better internet quality solutions and methods • Detected suspicious customers with attacking potentials… Show more • HelpDesk Technical Support Agent• Task management done with ITSM Ticketing Software• Provided First-Tier IT Support for customers • Diagnosed and Trouble shooted the internet disconnection for customers • Communicated with Rogers , Bell , Cogeco , Videotron 3rd Party Portal page • Assisted customers with slow speed internet connection • Consulted customers with better internet quality solutions and methods • Detected suspicious customers with attacking potentials • Customer service• Monitored and conducted triage of alerts using Splunk and reduced false positive by 20% in SOC team.• Created a sandboxing environment and conducted penetration testing using Nmap and Nessus.• Monitored network traffic, analyzed devices such as routers, servers, switches, and firewall using Splunk tool. Show less

Tehran Province, Iran

• Provided First-Tier IT Support for Main Office and all remote offices as well Assisting remote users with RDP and NVC softwares.• Task management done with ITSM ticketing software • Developed and implemented infrastructure inspection plan to assure network quality• Documented security events daily to create a baseline of activity for the client network• Detected DDOS Attacks and maintained the security level to the normal• Detected Law speed connections and give… Show more • Provided First-Tier IT Support for Main Office and all remote offices as well Assisting remote users with RDP and NVC softwares.• Task management done with ITSM ticketing software • Developed and implemented infrastructure inspection plan to assure network quality• Documented security events daily to create a baseline of activity for the client network• Detected DDOS Attacks and maintained the security level to the normal• Detected Law speed connections and give solutions• MacBinding of servers to the Related L2 SWITCHES.• Assisting the VPS clients with VMsphere Client http://tebyanidc.com/fa/ Show less

Tehran Province, Iran

• Assisted students/faculty with computer related issues such as networking, printer, and hardware issues• Entered tickets into footprints database as a quantifiable measure of my work.• Provided base level IT support to company personnel• Maintained composure and patience in face of difficult customer situations.• Researched issues on various computer systems and databases to resolve complaints and answer inquiries• Resolved customer complaints and concerns with strong… Show more • Assisted students/faculty with computer related issues such as networking, printer, and hardware issues• Entered tickets into footprints database as a quantifiable measure of my work.• Provided base level IT support to company personnel• Maintained composure and patience in face of difficult customer situations.• Researched issues on various computer systems and databases to resolve complaints and answer inquiries• Resolved customer complaints and concerns with strong verbal and negotiation skills• Developed and maintained positive customer relationships Show less

Graduate Certificate, Cyber Security And Threat Intelligence, Post Graduate

Activities and Societies: Ethical Hacking, Threat Intelligence, Linux and Windows operation and security, Mobile Application Security,

Bachelor'S Degree, Electrical And Electronics Engineering

Shamsipour Technical and Vocational College (STVC) is one of the highest education centers in Tehran, Iran. The old name of this college.