Nimesh Mistry Email & Phone Number

Reading, England, United Kingdom

United Kingdom

London, England, United Kingdom

Uxbridge, Greater London, United Kingdom

• As part of Creative Red Monkey LTD Responsible for multiple projects across functional agile teams to help deliver “giffgaff game plan” a new open banking platform, “Text to switch” journey allowing members to leave or.
• Experience ideating cross-channel concepts and delivering digital solutions with impact.
• Created scenario-based prototypes to ensure all aspects of the members journey had been considered.
• Managing the projects and pushing boundaries to drive high quality work that exceeds expectations.
• Followed Corporate Branding and Content guidelines and assisted in producing the content for style guides generated by visual designers.
• Collaborate with visual designers, product developers and page developers to derive the most optimal solution and to ensure our end products are in-line with the visions established by the UX team.

Reading, United Kingdom

As part of Creative Red Monkey LTD, won a project to develop an IT Scorecard to represent the status of PepsiCo UK services and projects.  Providing accurate estimates, plans and, processes for a client project in collaboration with the PepsiCo management team. Accountable for creating a consistent and unified end-to-end solution. Used techniques such.

Maidenhead

As part of Creative Red Monkey LTD, worked on multiple projects across functional agile teams to help deliver Diagnostic tool to resolve customer service or phone problems and helped create agent dashboard.  Working in a newly formed agile environment has allowed me to actively participate in interaction design strategy and product definition, roadmap.

Bracknell

As part of Creative red Monkey LTD, worked with Waitrose supermarket who has an upmarket reputation, which forms the food retail division of Britain's largest employee-owned retailer, the John Lewis Partnership. They are in the process of implementing a new backend platform to optimise ‘quick to market’ capabilities and make their sites responsive.Lead UX.

Maidenhead

Maersk, the world’s largest shipping container company wanted to shake to introduce a consistent global end-to-end process to handle customer queries using the Sales force Service Cloud platform. The Case Management Project aims at directing customer interactions, which are low in complexity, but high in volume, to the Maersk Group web self-service. This.

Staines-upon-Thames, Surrey

Currently at British gas I have been working on some high profile and challenging projects which have been crucial to delivering real business value. Some of the projects I lead on are Channel activation (Credit), Self help and Diagnostics (SHAD), Channel activation mobile app (Prepay), Channel Acquisition and most recently the ‘Get a Quote’ new Visual.

Swindon, United Kingdom

 Balancing technology constraints at Nationwide to understand how it can place restrictions/limitations on design and Customer Experience (CX) Experienced in the use of web analytics tools such as Google Analytics to understand customer behaviour and journeys on nationwide.co.uk Develop, maintain wireframes and produce prototyped UI specifications.

London, United Kingdom

During my time at Schawk I designed and implemented a bespoke workflow for Ferrero Ireland and Canada to assist them with the artwork approval process. With the successful implementation, Ferrero recognised this would improve marketing effectiveness for other areas of their business. I enabled Schawk to win £2.2 million bid for Ferrero’s other regions. .

 Used change control methods to iteratively change and modify page flows for the client before finalising design changes. Assisting development and testing team with defect management by resolving any new defects in testing and staging.  Producing project quotations to determine cost, scale and project schedules with a total value in excess of £4.5m..

Newbury

Vodafone (VF) UK: www.vodafone.co.uk During my time at Vodafone I Led UX design and was responsible for the re-design and implementation of the Vodafone simply price plan, extra Journeys for Pay As You Go and Pay monthly mobile users. This helped boost overall sales by and increase company profits across Pay As You Go and Pay monthly mobile users..

• In my role I worked in Billing within the Project Management Office (PMO), my responsibilities included:
• Working on Gemini Invoices which had to be raised in time for month and quarter end.
• Raising EDS Purchase Orders - this was done as time was critical and resources were coming over from abroad. Without a PO this wouldn't have gone ahead.
• Work with project managers to ensure models are prepared in time for the month end.
• Analysis and Governance on timesheet entry
• Creation of new timesheet codes and allocation

Oversaw the arrangement of meeting logistics and distribution of presentation, storyboards, dashboards, and meeting materials. Generated user flow and journeys and presented analytical results/findings. The management of all presentation material for the office of the CTO, which involved interaction with HP senior executives and business strategy.

• In my role as Test Engineer my responsibilities included:
• Application Testing on Netcool and Proxima
• Logical Testing
• Implementation of application amendments
• Creation of new test scripts within Test Director
• Testing report documentation

• My responsibilities covered the following key areas:
• Microsoft OS Deployment
• Implementation of Active Directory 2003 for the new Aspire MIS Domain from NT4 platform
• Deployment of XP Desktops, Windows Server 2003 Platform and Exchange 2003 mail systems
• Performing migration activities using Quest software
• Server Build and Configuration