Nimesh Mistry Email & Phone Number

Reading, England, United Kingdom

United Kingdom

London, England, United Kingdom

Uxbridge, Greater London, United Kingdom

As part of Creative Red Monkey LTD Responsible for multiple projects across functional agile teams to help deliver “giffgaff game plan” a new open banking platform, “Text to switch” journey allowing members to leave or join by just texting, “Multi Factor Authentication” (MFA) to reduce fishing attempts on site and creating “Themed journeys” to provide members more of a personalised experience. ▪ Experience ideating cross-channel concepts and delivering digital solutions with impact. ▪ Created scenario-based prototypes to ensure all aspects of the members journey had been considered.▪ Managing the projects and pushing boundaries to drive high quality work that exceeds expectations. ▪ Followed Corporate Branding and Content guidelines and assisted in producing the content for style guides generated by visual designers.▪ Collaborate with visual designers, product developers and page developers to derive the most optimal solution and to ensure our end products are in-line with the visions established by the UX team.▪ Conducted regular analysis of member behaviours, traffic patterns and reviewing content with product team to optimize content and page layout of the website by using web analytics and A/B testing tools such as Google Analytics, and google optimize.▪ Experimentation by conceiving/planning qualitative and quantitative user tests to affect key metrics and enhance the user experience.▪ Help Implement a design system and champion UX and UI deliverable templates for re-use.▪ Design and maintain UI architecture with a cross-device mindset for apps and .com.

Reading, United Kingdom

As part of Creative Red Monkey LTD, won a project to develop an IT Scorecard to represent the status of PepsiCo UK services and projects.  Providing accurate estimates, plans and, processes for a client project in collaboration with the PepsiCo management team. Accountable for creating a consistent and unified end-to-end solution. Used techniques such as workshops to facilitate requirements gathering, design walk-through for stake-holders, and sign-off sessions for each release. Managed Visual designers and developers to guarantee the client's vision was achieved at each step. Develop, maintain wireframes and produce prototyped UI specifications incorporating user journeys, interaction, and usability following a user-centered design methodology. Balancing technology constraints at PepsiCo to understand how it can place restrictions/limitations on design and Customer Experience (CX).

Maidenhead

As part of Creative Red Monkey LTD, worked on multiple projects across functional agile teams to help deliver Diagnostic tool to resolve customer service or phone problems and helped create agent dashboard.  Working in a newly formed agile environment has allowed me to actively participate in interaction design strategy and product definition, roadmap planning sprints along with team members, business and technology representatives. Carry out user research as needed, using methods such as usage analysis, surveys, interviews, and us-er testing to develop a deep understanding of user needs.  Use this to inform design decisions and feed it back to product managers and the team. You are able to plan and prototype concept designs that build on user insights and validate them through usability testing or other appropriate methods. Work with an Agile product team to develop wireframes, prototypes, and visual designs for new products, and ensure they are validated with our users, properly implemented, and bring the desired results.

Bracknell

As part of Creative red Monkey LTD, worked with Waitrose supermarket who has an upmarket reputation, which forms the food retail division of Britain's largest employee-owned retailer, the John Lewis Partnership. They are in the process of implementing a new backend platform to optimise ‘quick to market’ capabilities and make their sites responsive.Lead UX Architect for multiple projects, accountable for creating a consistent UX method of handling complex conflicts across the website and portal that customers face daily whilst shopping at waitrose.com. Experience ideating concepts and delivering digital solutions with impact. Managing the projects and pushing boundaries to drive high quality work that exceeds expectations. Passionate about sharing tried and tested as well as emerging UX tools and techniques with designers hungry to learn the ropes. Natural problem solver who can communicate effectively with both Stakeholders and colleagues, working hand-in-hand with other disciplines from pitch stage through to optimisation. Thriving in an environment that values collaboration, applauds bravery, and awards craftsmanship.

Maidenhead

Maersk, the world’s largest shipping container company wanted to shake to introduce a consistent global end-to-end process to handle customer queries using the Sales force Service Cloud platform. The Case Management Project aims at directing customer interactions, which are low in complexity, but high in volume, to the Maersk Group web self-service. This will significantly lower costs and drive down calls. Customers will be able to resolve their problems quickly and effectively, increasing customer satisfaction and improving the customer relationship.Internal portal is an enabler to provide the internal Maersk Line user with an optimised experience to fulfil their role more effectively in order to support the desired outcomes for our business and customers. Increase the productivity & efficiency of our internal users, providing them with a seamless, flexible and focused experience, in order to deliver a world-class customer service I have been the Lead UX Architect accountable for creating the consistent and unified end-to-end solutions for the projects mentioned above. Working in newly formed agile environment which has allowed me to actively participate in interaction design strategy and product definition, road map planning sprints along with team members, business and technology representatives. Working closely with Product Managers and Business Analysts to produce wireframe specifications based on requirements and feedback from customers and internal business representatives.

Staines-Upon-Thames, Surrey

Currently at British gas I have been working on some high profile and challenging projects which have been crucial to delivering real business value. Some of the projects I lead on are Channel activation (Credit), Self help and Diagnostics (SHAD), Channel activation mobile app (Prepay), Channel Acquisition and most recently the ‘Get a Quote’ new Visual Identity and smart meter upgrades sales. Followed Corporate Branding and Content guidelines, and assisted in producing the content for style guides generated by visual designers. Conducted regular analysis of customer behaviours, traffic patterns and reviewing content with management team to optimise content and page layout of the website. Providing accurate estimates for UX and Visual design, agreed deadlines, planning, resource management, attending daily stand-ups, Sprint planning sessions and, processes for multiple Mingle cards in collaboration with the small-change management team. Translate business and product requirements into an engaging user experience. Design and maintain UI architecture with a cross-device mindset for apps and .co.uk Develop conceptual sketches, wireframes, visual mockups, and prototypes Collaborate with visual designers and developers to derive the most optimal solution Used change control methods to iteratively change and modify page flows for the client before finalising design changes. Present design ideas and concepts to team, interpret feedback and define next step solutions Support a culture of experimentation by conceiving/planning qualitative and quantitative user tests to affect key metrics and enhance the user experience Produced an intelligent prototype and specification within Axure. Produce UX version control that now as been started to be promoted into projects.

Swindon, United Kingdom

 Balancing technology constraints at Nationwide to understand how it can place restrictions/limitations on design and Customer Experience (CX) Experienced in the use of web analytics tools such as Google Analytics to understand customer behaviour and journeys on nationwide.co.uk Develop, maintain wireframes and produce prototyped UI specifications incorporating user journeys, interaction and usability following a User Centred Design methodology. Interaction design and UX activity across the Online Bank and Mobile: ensuring all work is delivered on time, aligned with business goals and improves end users’ experience of our products. Providing accurate estimates, plans and, processes for client projects in collaboration with the Management team Working with project managers and other relevant business owners throughout the project lifecycle and have experience with both waterfall and agile projects approaches. Used techniques such as workshops to facilitate a design walk through for stakeholders and sign off sessions for each release.

London, United Kingdom

During my time at Schawk I designed and implemented a bespoke workflow for Ferrero Ireland and Canada to assist them with the artwork approval process. With the successful implementation, Ferrero recognised this would improve marketing effectiveness for other areas of their business. I enabled Schawk to win £2.2 million bid for Ferrero’s other regions.  Conducted interviews with Marketing, Designers, Legal and Reprographics departments to gather and define business requirements. Oversee project from start to completion and evaluation. Project implementations and deployments for a variety of multinational businesses, working on pre-implementation scoping projects and some sales pitches.  Assisted sales team and clients to understand requirements to determine project scope and implementation estimates to solve client business challenges.  Part of the consulting team that dealt in product training and best practices. Responsible for the development and implementation of system set-up/configuration best practices. Conducted interviews with Marketing, Designers, Legal and Reprographics departments to gather and define business requirements. Oversee project from start to completion and evaluation. Project implementations and deployments for a variety of multinational businesses, working on pre-implementation scoping projects and some sales pitches.  Assisted sales team and clients to understand requirements to determine project scope and implementation estimates to solve client business challenges.  Part of the consulting team that dealt in product training and best practices. Responsible for the development and implementation of system set-up/configuration best practices.

 Used change control methods to iteratively change and modify page flows for the client before finalising design changes. Assisting development and testing team with defect management by resolving any new defects in testing and staging.  Producing project quotations to determine cost, scale and project schedules with a total value in excess of £4.5m. Changing the process in which project quotations and service requests were dealt with, by streamlining the process and acting as a single point of contact for delivery assurance managers and Project Managers (PM). Conducted scope feasibility studies in order to assess the scale of projects and individual pieces of work. Worked closely with the client on their site in order to foster and build better and closer relationships. Worked closely with the VF stakeholders and the VF business in order to manage their expectations. Negotiated changes with the clients to reduce delivery timelines. Ensured no project scope ‘creep’ by liaising with the clients frequently.

Newbury

Vodafone (VF) UK: www.vodafone.co.uk During my time at Vodafone I Led UX design and was responsible for the re-design and implementation of the Vodafone simply price plan, extra Journeys for Pay As You Go and Pay monthly mobile users. This helped boost overall sales by and increase company profits across Pay As You Go and Pay monthly mobile users. Conducted regular analysis of customer behaviours, traffic patterns and reviewing content with management team to optimise content and page layout of the website. Worked with designers to generate conceptual/storyboard ideas, user journeys and initial wireframes, agree visual designs and track through to implementation. Produced wireframes in Axure RP to encompass navigation, functionality, page content and usability. Development of Online UI and visuals screen designs (HTML) and content management. Followed Corporate Branding and Content guidelines, and assisted in producing the content for style guides generated by designers. Delivered ideas and presented finalised IA, wireframe prototypes to business management and clients in order to show how final online screens would look like and tangible project deliverables. Researched, understand and followed the W3C accessibility and usability guidelines including the navigability of the content on the site to ensure changes are implemented where necessary. Used change control methods to iteratively change and modify page flows for the client before finalising design changes. Worked closely to foster and build better relationships with VF stakeholders, VF business copywriters, off shore developers, technical leads and third party suppliers to manage their expectations and ensure successful delivery of the project. Researched, understand and followed the W3C accessibility and usability guidelines including the navigability of the content on the site to ensure changes are implemented where necessary.

In my role I worked in Billing within the Project Management Office (PMO), my responsibilities included:• Working on Gemini Invoices which had to be raised in time for month and quarter end. • Raising EDS Purchase Orders - this was done as time was critical and resources were coming over from abroad. Without a PO this wouldn't have gone ahead. • Work with project managers to ensure models are prepared in time for the month end.• Analysis and Governance on timesheet entry• Creation of new timesheet codes and allocation• Update of revenue, cost, budget figures• Used ABCD Risk Management Methodology to assist the PM in Identifying risks in standardised documents which were made available to the client in order to manage expectations

Oversaw the arrangement of meeting logistics and distribution of presentation, storyboards, dashboards, and meeting materials. Generated user flow and journeys and presented analytical results/findings. The management of all presentation material for the office of the CTO, which involved interaction with HP senior executives and business strategy consultants with the goal of producing storyboards and visual representations of business process and technical solutions.  Planning deliverables included risk and issues management, quality and configuration management, organisation of project tasks, structured information collection, activities and sets time lines for completion of required tasks. Managed and attended CTO sessions with senior customer, stakeholder and vendor.  Worked on various EDS/HP internal projects to define road mapping strategies.

In my role as Test Engineer my responsibilities included:• Application Testing on Netcool and Proxima• Logical Testing• Implementation of application amendments • Creation of new test scripts within Test Director• Testing report documentation• Test Plans based on requirements from project release notes

My responsibilities covered the following key areas:• Microsoft OS Deployment• Implementation of Active Directory 2003 for the new Aspire MIS Domain from NT4 platform• Deployment of XP Desktops, Windows Server 2003 Platform and Exchange 2003 mail systems• Performing migration activities using Quest software • Server Build and Configuration• Configuration of HP Servers with Enterprise W2K3 operating system.• Implementation & Configuration MOM 2005 (Microsoft Operations Manager 2005)• Implementation & Deployment of terminal servers• Deployment & configuration of Secure wave• Handover and Operational Support• Creation of new Technical Documentation in the view to handover services• Running and 3rd Line Desktop & Server support of the new MIS Infrastructure