Nimit Halai Email & Phone Number

London, GB

London, England, United Kingdom

Facilitate sustainable business growth and enhance customer experience, ensuring accurate information and consistent brand image across 150+ digital directories. Act as the main point of contact for client escalations and priority accounts.Achieved revenue growth and customer experience improvement through solution engineering support and analysis.Enabled.

London, United Kingdom

Work closely with direct and indirect sales teams and other pre sales resources, providing multi-vertical industry expertise, product expertise and support throughout the sales cycle.Clearly articulate prospect’s business issues, needs and proposed solutions.Close cooperation with prospect, customers, sales personnel, software quality assurance engineers.

London, United Kingdom

Grow the support team to 15.Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence and ownership for resolving customer issues.Manage a support team to provide first class post sales support.Remain aware of new product developments in the area of network technology providing input and.

London

Day to day activities included - solving business tickets.Implementing Zendesk ticket system and Zendesk chat throughout the business.Help Trustpilot business customers solve any technical issues faced post onboarding.Work with Trustpilot advanced services (API, Unique Links, Widgets and Business generated links)

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 95,000 businesses with TrustScores based on more than 10 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US.

Responsible for supporting existing business systems, to ensure quality of service by responding quickly and effectively to found issues in a 2nd Line Support function and to deliver development requests in a timely and accurate fashion.Key responsibilities:- Ensuring Business System service desk calls that are escalated to 2nd Line Support are responded.

London, United Kingdom

My role at AM Best is to offer first line support to a number of clients around the world. Clients such as KPMG, Allianz and AON Benfield, would either ring or email in an enquiry which I would have to deal with. The second part of my role was to either offer I.T support to employees at AM Best. This would be either hardware or software related issues. The.

Sportsworld is a leading Sports Hospitality agency. Sportsworld delivered the London 2012 hospitality programmes for 8 major Sponsors, managing activities for over 30,000 of their guests. Sportsworld developed a bespoke database, EMS (Event Management System), with web interface, to manage the guest invitation process and all the on-site operational.

- Joined the TK-Maxx team for a summer placement.- Worked with the IT team to construct and maintain a new system to allow branches to be opened around the world.- The system was designed to allow customers and employees to key input a product line which was then easily accessible around the world.- Completing software checks and regularly offering.