Tony Rehal Email & Phone Number

Sunshine Coast, Qld, Au

Queensland, Australia

Australia

Sydney, Australia

(Previously Technical Manager)Senior member of the management team at BigHand Software Pty Ltd, the world’s largest legal dictation software company. Responsible for all Client and IT services for 29,000 users across over 200 legal and professional service firms.• Recruited, trained, and manage a team of skilled individuals, including Project Managers, Implementation Consultants, Support Analysts and Training Specialists, who are responsible for delivering industry-leading application service management.• As part of the Global PMO, manage projects across Asia-Pacific (APAC), using PRINCE2 methodology, a number of which involved over 1000 users across multiple geographical offices.• Lead all phases of the implementation life cycle; architecture analysis and design, server installation, deployment, technical and end-user training, business continuity planning, and IT service support.• Responsible for authoring RFI responses, running sales webinars, presenting at conferences and presenting to C-level executives.• Created, built and managed BigHand’s Australian cloud/SaaS infrastructure from conception through to go-live.• Ensure all BigHand Client Services are delivered to the highest quality and exceed customer expectations, proven through consistent positive customer feedback. • Ensure the highest standards of service delivery for BigHand’s client base through on-going product and technical training of the APAC client services team.• Act as the Product Owner within the APAC Business Unit. This includes identifying needs within the APAC legal market and creating product visions for software development.• Oversee and manage Beta Software Releases so that new products can be beta tested and released in a controlled manner without unnecessary delay.• Responsible for the implementation of ISO 27001 policies and procedures across the APAC business unit.

London, United Kingdom

Senior member of the Global Services Team providing customer support for the world’s largest legal dictation software company.• Responsible for providing swift resolutions to escalated issues and liaising with the software development team to identify and resolve bugs.• Responsible for working with the software development team to prioritise the bug list and manage customer expectations.

London, United Kingdom

A client facing role for the world’s largest legal dictation software company. Responsible for the implementation of BigHand across the Legal and Professional Services market sectors, with organisations ranging in size from 10 to 2000 users across multiple offices including the Magic Circle. The role involved extensive travel across the UK, Europe and North America to install, configure and train technical and end users on the BigHand solution.Key responsibilities included: • Installation of BigHand Server software, MSSQL databasess, Exchange integrations, IIS web applications, BlackBerry Exchange Server configuration and Outsourcing solutions.• Deployment of client software on various operating systems, via scripting, group policy and LAN Desk, including Terminal Services and Citrix environments.• On site hardware and software troubleshooting.• Discussion and implementation of load balancing, disaster recover, high availability and database backup solutions.• Pre-implementation technical discussions with client technical contacts.• Technical training to IT staff, reports training to HR staff, end user floor walking and user demonstrations.

Bsc

A Levels

Gcse