Nimra Khalid

Nimra Khalid Email and Phone Number

Customer Success Manager @ Confidential Company
Lahore, PK
Nimra Khalid's Location
Pakistan, Pakistan
About Nimra Khalid

With 6 years of experience, I strategically connect with the digital world to forge partnerships that drive business growth. At CloudCard, Experience of launching and managing 100 + Card products (GPR, Incentive, Gift Cards etc) Highly analytical and technically sound approach in addressing business needs. A leadership role in Card Operations, Client Account Management and Product Innovation.Areas of Expertise:Card Issuing SystemsAuthorizations and Gateway IntegrationProgram Management, Upgrades, and Processor MigrationsRisk & Fraud MonitoringCustomer Services, Technical Product Support, and Disputes ManagementI am passionate about applying the experiences I've gained in the payments industry to contribute to future successes, working closely with both internal and external stakeholders to identify new business opportunities and deliver innovative solutions.

Nimra Khalid's Current Company Details
Confidential Company

Confidential Company

View
Customer Success Manager
Lahore, PK
Website:
cloudcardinc.com
Employees:
1709
Nimra Khalid Work Experience Details
  • Confidential Company
    Customer Success Manager
    Confidential Company
    Lahore, Pk
  • Cloudcard Inc.
    Senior Manager Digital Partnerships
    Cloudcard Inc. Aug 2024 - Present
    Lahore, Punjab, Pakistan
    ◘Strategic Partnerships: Identify, develop, and manage strategic partnerships within the digital banking and fintech ecosystems to drive growth and revenue.◘Sales Leadership: Lead the sales efforts for CloudCard's digital banking solutions, focusing on acquiring new clients and expanding relationships with existing partners.◘Market Analysis: Conduct market research to identify trends, opportunities, and competitive landscape within digital banking and financial services.◘Solution Selling: Tailor CloudCard’s digital payment solutions to meet the specific needs of partners, ensuring a customized approach that delivers value.◘Cross-functional Collaboration: Work closely with product, marketing, and operations teams to align strategies and deliver comprehensive solutions to partners.◘Client Relationship Management: Build and maintain strong relationships with key stakeholders, ensuring high levels of satisfaction and long-term collaboration.◘Revenue Growth: Achieve and exceed sales targets through effective pipeline management, negotiations, and closing deals.◘Industry Networking: Represent CloudCard at industry events, conferences, and networking opportunities to build the company’s brand and identify potential partners.
  • Qmcc
    Head Of Sales And Marketing
    Qmcc Dec 2023 - Aug 2024
    Pakistan
    ◘ Cultivating robust client relationships for software products/services satisfaction.◘ Overseeing and optimizing the sales pipeline.◘ Crafting customer retention strategies, including surveys and success programs.◘ Assisting the sales team with presentations, reports, and proposals, collaborating internally for seamless processes.◘ Training and managing the client services team for performance standards.◘ Being responsible for sales conversion. ◘ Scaling company growth by streamlining client relations and forging partnerships.◘ Defining strategies and working with cross-functional teams, including design, engineering, analytics, and user experience.◘ Sharing ideas and feedback with other departments (Operations, HR, Top Management) to present results and enhance project user-centricity.◘ Assisting the business team in developing in-depth knowledge of services offered, such as Web Development, Android/iOS Development, AI/ML, Blockchain and Managed Services.◘ Evaluating project success against benchmarks and sharing best practices with project managers.◘ Utilizing various tools for data scraping and email campaigns, managing the team and targets to ensure high revenue achievement.
  • Nextbridge Ltd.
    Client Services Manager
    Nextbridge Ltd. Oct 2022 - Dec 2023
    Dubai, United Arab Emirates
    ◘ Built and maintained strong client relationships to ensure satisfaction with software products/services.◘ Developed customer retention and loyalty strategies, including surveys and success programs.◘ Provided support to the sales team by preparing sales presentations, reports, and proposals.◘ Collaborated with internal teams to gather necessary information and resources to facilitate the sales process.◘ Managed and trained the client services team to meet performance standards and expectations.◘ Monitored and managed the sales pipeline.◘ Conducted research on industry trends, competitors, and customer preferences to support sales strategies and identify new business opportunities.◘ Collaborated with cross-functional teams to ensure seamless communication regarding customer needs and issues.
  • Vteams
    Client Services Manager
    Vteams Sep 2022 - Dec 2023
    Pakistan
  • Beaconhouse Technology
    Senior Sales Development Representative
    Beaconhouse Technology Mar 2022 - Sep 2022
    Lahore, Punjab, Pakistan
    ◘ Utilized CRM to effectively manage the client database.◘ Was accountable for the initial phases of the sales process, which encompassed the generation and qualification of new sales leads.◘ Conducted research to identify and reach out to potential new clients.◘ Cultivated contacts to initiate a dialogue with our target clients.◘ Carried out follow-up calls and emails until meeting arrangements were finalized.
  • Abacus Consulting
    Client Relations Specialist
    Abacus Consulting Dec 2020 - Mar 2022
    Lahore, Punjab, Pakistan
    ◘ Conducted international negotiations with potential clients in target markets. ◘ Responded promptly to follow-ups and managed client needs by providing cost-effective solutions via email, chats, and calls. ◘ Maintained client loyalty by leveraging interpersonal skills and offering quality service. ◘ Achieved sales goals through effective communication and relationship-building with clients.
  • Irvinetek
    Project Coordinator
    Irvinetek Jan 2019 - Dec 2020
    Lahore, Punjab, Pakistan
    ◘ Successfully deployed and efficiently managed the HMIS project as a medical officer sales, collaborating with a team.◘ Delivered customized solutions to clients, promptly managed system bugs, and consistently provided innovative ideas to accelerate client success in cloud-based apps, thereby maintaining strong client relationships.◘ Enhanced proposals for existing clients, effectively presenting company services, and educated prospective clients about the company's portfolio. Conducted market research to identify new opportunities and collaborated with executives to establish strategies for pursuing those opportunities.◘ Conducted telephonic, video, and in-person interviews for QA, Sales, Marketing, and Business Development teams, achieving goals in sales and fostering team growth.
  • Pepsico
    Supply Chain Intern
    Pepsico Jul 2020 - Aug 2020
    Lahore, Punjab, Pakistan
    ◘ Worked on a project titled: Formulation of regression equation to predict the impact of incoming defects, total solids, and potato variety on potato conversion and oil efficiency.
  • Amal Academy
    Career Prep Fellowship
    Amal Academy May 2019 - Sep 2019
    Lahore, Pakistan
    ◘ Successfully completed a competitive written application and interview process, being selected from over 4500 applicants for an intensive 3-month Fellowship funded by Stanford University.◘ Participated in the Amal Academy Career-Prep Fellowship, focusing on the development of professional skills, including presentation creation, client interaction, and effective communication.◘ Gained comprehensive training in key areas such as leadership, team collaboration, and problem-solving, enhancing both personal and professional growth.◘ Developed a strong foundation in workplace competencies, preparing for successful engagement in various professional settings. Skills development: Investing 150 hours in order to develop business skills (e.g., communication, leadership, problem solving, teamwork, etc.) that will help me make a deeper impact on the job

Nimra Khalid Skills

Leadership Team Coordination Presentation Skills Collaborative Problem Solving Team Building Research And Development Project Work Client Counseling Client Relations Sustainable Agriculture Flowers Client Onboarding Microsoft Powerpoint Customer Retention Biotechnology Communication Business Development Team Management Team Leadership B2b Marketing Lead Generation Customer Relationship Management Client Expectations Management Sales Management Horticulture Global Client Management Microsoft Office Microsoft Excel Proposal Writing Interpersonal Communication Project Planning Interpersonal Skills Management Analytical Skills Strategic Communications Research Problem Solving Sales Presentations Agriculture Presentations Creative Problem Solving

Nimra Khalid Education Details

Frequently Asked Questions about Nimra Khalid

What company does Nimra Khalid work for?

Nimra Khalid works for Confidential Company

What is Nimra Khalid's role at the current company?

Nimra Khalid's current role is Customer Success Manager.

What schools did Nimra Khalid attend?

Nimra Khalid attended University Of The Punjab.

What skills is Nimra Khalid known for?

Nimra Khalid has skills like Leadership, Team Coordination, Presentation Skills, Collaborative Problem Solving, Team Building, Research And Development, Project Work, Client Counseling, Client Relations, Sustainable Agriculture, Flowers, Client Onboarding.

Who are Nimra Khalid's colleagues?

Nimra Khalid's colleagues are Abdul Haseeb, Shahzeb Ijaz, Sumar Sohail, Junaid Ahmad, Waleed Afzal, Asad Mehmood, Shahbaz Ali.

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