Nina Beasley Email and Phone Number

Effectively build and manage relationships with national retail and agent partners/personnel from leadership to customer facing employees to encourage increased brand awareness and consistent/increased sales of Verizon Wireless products and services.. Develop, implement and monitor market sales results, market share and port ratio. Review, monitor and coach key performance metric results, customer acquisition, retention and churn reduction. Consult with retailer leadership for buy in and to implement plans of improvement where necessary. Train, coach and educate retailer employees on VZW competitive advantages, products, services, promotions and methods and procedures. Facilitate coaching and training on plans as needed to ensure that targets are aligned, met and/or exceeded. Brand Awareness and placement in retailers that is understandable and relative to the respective market consumer base and target market. Establish marketing plan to support location grand openings and special events. Observe store personnel, verbiage, customer engagement and sales practices, and coach and/or provide feedback to leadership team for recognition, coaching and/or developmental purposes.

Support event planning for over 4 annual large programs including leadership meetings, Regional Kick-Off, Winners Circle and additional small/large meetings supporting various sales channels. Support and execute major aspects of meeting management including thorough site inspection and selection to secure the proper venue for each program and provide on-site management. Utilize negotiation skills for best price in securing venue and overnight accommodations. Support event budget of up to $5K annually. Support multiple sales channels (Retail, Agent and National Retail). Analyze market trends and share to develop and execute initiatives to drive results including but not limited to growth, revenue, customer experience, acquisition and retention. Communicate promotions and initiatives to customer facing personnel in a simplified, relatable yet effective manner. Build/manage relationships internally and externally to develop, create and execute on projects and initiatives (legal, public relations and graphic and print designers). Regional Multi-Cultural lead to analyze and develop segment based initiatives. Support sponsorships with VZW products and services. Project lead for all new store openings throughout the Philadelphia Region as well as Regional Retail Recognition contests and events. Manage annual budget of up to $100K for all marketing elements, projects and events for retail Channel Regionally. Develop and execute innovative programs and initiatives to improve brand awareness (including advertising, Go to Market, new product launches and promotions).

Drove sales team to achieve all key performance metrics for multiple locations. responsiblefor creatively increasing awareness, driving traffic and performance into the stores witheffective marketing strategies. Responsible for sales reporting and budget analysis.Maintain knowledge of company and market promotional trends. Develop, train, coach,assign and monitor high performance sales goals for entire store staff. Assess individualsand team performance and initiate developmental plans to increase proficiency in respectiveareas. Ensure that customers and prospective customers are treated with the highestlevels of courtesy and professionalism. Successfully led gross adds resulting in store leveling update from C Level to B Level

An Assistant Manager in an A Store will perform the following duties:Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner.Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce find ings with the team.

Depending upon store structure, incumbent may be primarily responsible for inventory or may have more of a generalist role including inventory functions, cash reconciliation, customer facing transactions and general office duties.Maintains proper inventory levels by determining appropriate minimum and maximum levels. Orders, receives and transfers store inventory. Responsible for semi-annual and monthly physical inventory counts. Resolves inventory discrepancies as instructed. Follows guidelines to prevent loss of inventory.Assists management team with opening/closing of location and communicating updates on policies/procedures as well as other duties as assigned.May handle customer facing transactions, including accepting bill payments, credit and debits, account maintenance including equipment upgrades, troubleshooting handsets and maintaining repaired phones.Processes handset and accessory returns. Maintains store demo log.Reconciles cash (bank deposit, safe fund/till fund, daily financial transactions) and follows bank deposit procedures.

The primary responsibility was to provide exceptional customer service to individuals visiting the Verizon Wireless store. As a member of the store team, strive to assist the store in achieving its financial and customer service goals. Provides exceptional customer service to individuals visiting the store, including greeting customers and assessing their needs. Exhibits quality customer service from greeting point through departure; ensuring that all aspects of a customers needs are met and that every customer has a positive experience. Answers phones and responds to customer inquiries in a timely manner. Other duties include service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades. Ensures that all appropriate documentation and data entry is complete. Assists in the administrative functions of the store, including cash management and asset protection of store inventory. Reconcile cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures. Performs reporting functions as required.

Ground crew, assisting in boarding and de-boarding aircrafts. Checking passengers in for flights. Processing tickets and updating reservations. Effective multi-tasking with flight information and passenger accommodations.

Lead a team of customer service representatives in the wireless telecommunications store. Assisting in the daily day-to-day operations of the retail store. Provide exceptional customer service to individuals visiting the Sprint store. As a member of the store team, strive to assist the store in achieving its financial and customer service goals. Provides exceptional customer service to individuals visiting the store, including greeting customers and assessing their needs. Exhibits quality customer service from greeting point through departure; ensuring that all aspects of a customers needs are met and that every customer has a positive experience. Answers phones and responds to customer inquiries in a timely manner. Other duties include service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades. Ensures that all appropriate documentation and data entry is complete. Assists in the administrative functions of the store, including cash management and asset protection of store inventory. Reconcile cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedures. Performs reporting functions as required.Individual may sell phones and ac cessories in the event of high store volume or absence of sales representative.