Nina Chellyn Garcia Email & Phone Number

Philippines

• As a Digital Customer Representative (DCR), also known as a Digital Customer Success Manager, I am part of a global team dedicated to supporting customers across the NORAM, EMEA, and APAC regions. I ensure prompt.
• Guide customers through onboarding and seamless implementation.
• Customize onboarding to meet regional and customer-specific needs.Enhancing the Customer Journey
• Regularly engage with customers to maximize product value and satisfaction.
• Analyze usage data to identify and address customer pain points.
• Share best practices and resources for optimal product utilization.Terminations and Renewals Collaboration

Philippines

• Concentrix + Webhelp — Google Ads Specialist/B2B Outbound Sales
• Calling warm & cold leads on the system on a daily basis
• Setting an appointment with business owners or the decision maker/s
• Creating and monitoring Google Ad campaigns (AdWords, Youtube, Display, Performance Max, etc.)
• Strategizing with the Advertisers on how to achieve their marketing objective & goals
• Google certified

• Optum Global Solutions Philippines, Inc. — B2C Appointment Setter
• Answering calls from patients
• Checking available schedule to a specific Urgent Care Clinic site and setting an appointment for thepatient
• Transferring patients to the Triage Nurse Department via phone if their symptoms are on Red orYellow signs
• Helping onshore team with the onset SOP of call flows based on the issue onset of the call
• Assisting trainings for the new hires both onshore and updates within the team

Taguig, National Capital Region, Philippines

• Cardinal Health International Philippines, Inc. — Customer Service (Backoffice)
• Doing order management
• Connecting with clients regarding their order that has been out of stock or incorrectly placed orders
• Assigning new/alternative products to the original purchase order and updating the client
• Doing outbound calls to the clients if necessary

Taguig, National Capital Region, Philippines

• Collabera Inc. — Claims Analyst/Quality Analyst/Subject Matter Expert(SME)
• Correcting incorrect claims from purchases made from Safeway pharmacy
• Billing claims to client’s personal insurance
• Doing quality check on the processed claims
• Leading a team of 6-8 people and reporting to my immediate supervisor in terms of their attendance,performance and productivity

Manila, National Capital Region, Philippines

• Amazon Operation Services Philippines, Inc. — Customer Service Associate (Logistics)
• Answering calls, email and/or chat from customers asking for their package whereabouts
• Answering and connecting with Amazon drivers to help them check in and pick up packages to thedeliver on the warehouse
• Assisting drivers to find the address of the customer
• Helping drivers to be connected with the customers upon delivering their packages
• Answering to after delivery inquiries

Makati, National Capital Region, Philippines

• Inspiro Relia Inc. — Technical Support & Billing Representative
• Tier 2 technical support assisting client with basic troubleshooting upto setting up an appointment with atechnician
• Upselling Dish’s new and existing products to customers
• Answering to billing inquiries

Mandaluyong, National Capital Region, Philippines

• Sykes Asia Inc. — Customer Service Associate (Financial Associate)
• Frontline financial associate answering basic bank inquiries
• Assisting clients on their bank transactions

Taguig, National Capital Region, Philippines

• TaskUs Inc. — Technical Support Representative
• Answering calls, email, and/or tickets via Zendesk from clients having technical issue in their property

Imus, Calabarzon, Philippines

• TaskUs Inc. — Data Analyst
• Proofreading & copywriting articles on a magazine and newspapers that were sent by the client
• Summarizing important features in articles on a magazine or a newspaper

Cavite, Calabarzon, Philippines