Nina Ellmann Email & Phone Number

Broomfield, Co, Us

I oversee and lead all elements of the attendee journey experience. This includes direct and indirect touchpoints throughout the planning process; from the moment they register to attend the event, cultivating websites and attendee communications during the planning process, managing the integrity of all attendee registration data and reporting, securing hotel accommodations, and managing their communications through their arrival onsite for the event and post event evaluations for feedback. I participate as a member of a larger planning team and work in constant collaboration with internal/external clients and teams to maintain the highest level of customer service.❍ Lead all aspects of registration management on the assigned program❍ Maintain strong proficiency in client instances of Cvent technology.❍ Build and prepare registration and housing reports for program management requirements.❍ Participating in client high touch/ high profile programs requiring decision-making under tight deadlines while upholding strict confidentiality guidelines. ❍ Conduct reviews and tests of the registration website and provide feedback and edits.❍ Prepare for and participate in scheduled weekly internal team and client meetings providing statistics and progress on assigned meetings. ❍ Oversee discrepancy resolution with other program leads, colleagues, client and/or attendees.❍ Handle inquiries and questions ensuring complete customer service and service level agreement milestones are maintained.❍ Prepare for and lead internal registration briefing for teammates supporting me on a project; ensure they are kept informed of pertinent information throughout the life of the program.❍ Establish and maintain deliverables timelines and proactively manage internal and external client expectations.❍ Follow all Standard Operating Procedures (SOPs) and Meeting Process Guides.❍ Perform daily registration and housing management responsibilities

Niwot, Colorado, United States

Promoted to continue ongoing support for the company and direct communication with clients and vendors by email and phone. Continuing to provide onsite support and traveling to events as a Meetings & Events Coordinator II. ❍ Data entry of attendee registration forms, staff lists, VIP lists, speaker registrations, and lodging confirmations.❍ Special Projects. Including but not limited to: Quality control of registration records, cross-checking reports, phone calls to unregistered exhibitors and speakers, visa letter request follow-up, confirmation of student ID’s, balance due follow-up, application of payments, printing and assembling name badges for events, taking inventory of event supplies, hotel research for events, off-site venue research and recommendations for special events, review of lodging reports, verifying Banquet Event Orders, assisting with volunteer outreach❍ Badge Production. Working with event leads and/or vendors to obtain badge supplies and equipment and oversee attendee badge production. Also learning pre-event processes for print-on-demand badging, session scanning, and lead retrieval.❍ Event Software. Continuing to develop skills for using various registration/event softwares and become comfortable with creating registration sites, making edits, registering attendees, running reports, quality control, and other tasks as assigned by leads❍ Client Relations. Helping build and maintain strong client relationships by responding to client needs in a timely manner and assuring expectations are exceeded to maximize satisfaction

Niwot, Colorado, United States

Assist Executivevents by answering registration inquiry calls as well as responding to voicemails and emails, data entry, administrative office tasks, badge production, and special projects delegated by our management team and event specialists❍ Responsible for handling email inquiries from attendees for all events. This includes communication of event information, updates to client records, and problem resolution❍ Providing data entry of attendee registration forms, staff lists, VIP lists, speaker registrations, and lodging confirmations❍ General office tasks including mail distribution, office supplies management, printer/copier support, credit card reconciliation, payment application, tracking, office recycling, kitchen supplies replenishment, postage, etc. ❍ Assisting with special projects including quality control of registration records, cross-checking reports, phone calls to unregistered exhibitors and speakers, visa letter request follow-up, confirmation of student ID’s, balance due follow-up, application of payments, assembling name badges for events, taking inventory of event supplies, etc. ❍ Traveling to events to provide onsite support at registration, or as an event assistant. ❍ Working with vendors to obtain badge supplies and equipment and oversee badge production❍ Helping build and maintain strong client relationships by responding to client needs on time

Greater Chicago Area

Promoted to continue facilitating in the marketing of our clientele Chipotle and assisting in other account management initiatives and promotional activations. Helping manage and execute strategies, plans, and activities. ❍ Assisted Paragon management in the implementation of Paragon goals and objectives, including new business development❍ Advanced positive relations with the client(s) across multiple business channels❍ Maintained and nurtured positive relations with all sponsorship properties❍ Researched and developed strategic recommendation(s) in needed areas and/or for new opportunities❍ Prepared and presented reports on recommendations and progress as needed; disseminated information to the client and appropriate account management team members❍ Coordinated and arranged meetings, reserved and prepared facilities, prepared agendas, and meeting summaries❍ Performed other duties as assigned by Paragon Management

Chicago, Illinois

Was responsible for assisting in the activities and operations of Paragon’s account teams of Chipotle, Yokohama and Esports, as they relate to Paragon’s clients’ marketing and promotional initiatives. As well as, providing general assistance and support to account management initiatives with respect to those three assigned accounts.❍ Assisted in account team meetings and brainstorming sessions❍ Helped compose routine account team correspondence for weekly partner statuses❍ Provided support for overall program analyses of Chipotle, Yokohama, and Esports❍ Facilitated the development and execution of activation strategies, plans, and activities ❍ Conducted research as needed for new opportunities to increase account partners' reach❍ Assisted with the evaluation of renewal contracts and new relationships with our partners

Chicago, Illinois

Worked as an Associate in the Referee Operations department within the USSF. Providing assistance with day-to-day operations for Referee programs, event planning, conducting research for National Officials and coordinating with State Associations for registration requirements. Worked within various platforms to best serve the Referee community and carry out departmental goals. ❍ Helped run and implement a brand new E-Learning website called the Learning Center for referees, being one of the first to know the system inside and out❍ Coordinated, communicated, and logistically planned out a referee coach course and regional event ❍ Monitored game changes and scheduling within Game Officials, a technology solution of referee programs❍ Worked in Salesforce and helped manage departmental email inquiries❍ Fulfilled Federation-wide internship roles and assisted leadership with special projects as assigned

Minneapolis, Minnesota

Worked for Minnesota United FC for the 2019 soccer season. Assisting sponsorship sales and service team with acquisition, implementation, and recapping partnerships by presentations, special events, and gameday execution. Coordinating and assisting with hospitality events hosted by corporate partners. ❍ Helped in opening the new 20,000 seat venue, Allianz Field❍ Scheduled, organized, and prepared a promotions team of six individuals for every home game❍ Assisted with eight different stadium commissioning events❍ Ran the Player Escorts activation on game days❍ Prepared and communicated with with partner reps and participating families in sponsorship activations

Greater Minneapolis-St. Paul Area

Worked as a Brand Ambassador for the Minnesota United Football Club for the 2018 soccer season. Executed consistent brand experience through messaging and interactions. Setting up activation footprints for MNUFC. Participate in fan engagement and assist with general needs such as inventory, organization, and data entry. ❍ Helped to set up and tear down different events/activations put on by Minnesota United❍ Ran different game day Fan Experience Packages to help ensure great customer service and fan engagement❍ Monitored the Fan Experience Check-In table to ensure fans and staff knew where to go❍ Assisted in the organization and placement of supplies and inventory

Bachelor'S Degree, Sports Management

Education record

Activities and Societies: Sigma Kappa Alumni

Education record

Activities and Societies: Played for the Womens Soccer Team