Nina Ghassemi Email & Phone Number

 Negotiated contracts for city-wide business of 1500 room nights or more and meeting space along with US and Canadian Associations.  Secured annual business with a 3% rate lift Closed contracts worth over $500K Achieved quarterly goals for both Q2 and Q3 by over 40% Conducted site inspections alongside Tourism Toronto to showcase the Hotel Attended annual tradeshows Turned over confirmed contracts to Event Managers and assisted in detailing of client’s meeting requirements Worked alongside Director of Events for pre-event and post-event feedback and/or concerns Followed-up with clients to ensure satisfaction and promoted returning business Created actions plans alongside the Director of Sales

 Assist in soliciting new corporate clients and have secured 11 new business transient accounts Pursuing new business via telephone, local blitzing, appointments and cold calling Preparing local agreements and submitting corporate bids on MarRFP Conducting site inspections showing guestrooms, food and beverage outlets and recreation facilities Maintaining an updated file of existing and prospective clients in Sage  Providing weekly updates to the Director of Sales and Marketing, on the sales activities, booked business and action plan progress Organizing and entertained qualified clients through social functions such as appreciation events, and client dinners Promoting awareness to TMCs and corporate offices in Downtown Toronto by providing presentations and personal sales calls Communicating both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service  Developing short term and long-term goals to achieve the yearly targets in stages

 Built business relationships with potential and current clients Booked meeting spaces and group blocks for top accounts  Created group blocks, and made reservations upon receipt of rooming list Quoted all-event only meetings based on Residence Inn standards  Communicated daily with the Food and Beverage supervisor to coordinate menus for booked meeting spaces Completed Banquet Event Orders  Conducted weekly event order meetings with the Front Desk Manager, F&B Supervisor, and Housekeeping Executive to overview upcoming corporate group arrival consisting of 10-75 guests and banquets of up to 80 guests  Created contracts to be reviewed by the Director of Sales and Marketing for group blocks worth over $10,000 in revenue for the Hotel Met with group coordinator/host(ess) prior to function and ensured that all arrangements were agreeable Generated monthly budget and forecasting reports

 Processed all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys Processed all payment types such as room charges, cash, checks, debit, or credit Processed over 145 check-outs including resolving any late and disputed charges Answered, recorded, and processed an average of 15 guest calls, messages, requests, questions, or concerns hourly Coordinated with Housekeeping to track readiness of rooms for check-in every 3 hours. Communicated parking procedures to guests/visitors and dispatch bell staff or valet staff as needed Supplied guests with directions and information regarding property and local areas of interest Ran daily reports (number of arrivals, departures), identified any special requests, and checked reports for accuracy

Real Estate

Centre For Hospitality & Culinary Arts, Special Event Planning