Nina Ho Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

Los Angeles Metropolitan Area

Greater Los Angeles Area

*Coached large, strategic Google customers on how to envision, plan, and deliver user adoption, training, and change management to assist with their org-wide transition from a legacy toolset to G Suite and/or Chromebooks. *Managed the transition of 15+ clients (including Condé Nast, Weight Watchers, Nordstrom, Rodale, Carvana, New York Magazine, SCL Health and Lahey Health, representing over 100,000 employees) as primary CM consultant.*Facilitated weekly calls with client counterparts and executives to walk them through logistics relating to the formation of a project vision, the cataloguing of user groups and needs, the execution of marketing and communication campaigns, and the development of training and champions programs. *Delivered virtual training (facilitated over 500 one-hour webinars) and onsite training (100+ days of 8-hour in person sessions) to professional audiences (ranging from 5-300 people per session).*Enabled $3M+ in new opportunities by using specialized product expertise to create new service offerings, including: a custom-coded training registration tool, an internal LMS using Google Sheets populated with 200+ videos and learning activities, as well as new client-facing sites, process decks, agendas, and communications templates.

Pasadena, California, United States

*Created role after gaining buy-in from HQ to support Account Executives by breaking tradition of inbound-only sales and experimenting with new outbound sales strategies.*Researched and implemented novel methods of attracting target customers, improving the conversion rate for download leads from 10% to 25%, resulting in $204k of additional pipeline.

Pasadena, California, United States

*Fielded inbound calls, assessed customer sales-readiness, and guided prospects through their purchasing decision in a 2-4 week sales cycle. Pursued an average of 80-120 prospects/month against a $1M annual target (average deal size $4k)*Closed highest # of deals and generated 2nd highest revenue out of 15 sales reps globally.

Darmstadt Area, Germany

Designed project database using IBM Connections to foster internal collaboration with other business units. Recorded resources to train future employees how to maintain the database.

New York, Ny

Supervised team of 60+ sales associates in flagship Soho store (sales reaching $65 Million/year) to ensure that associates provided exceptional customer service, restocked missing items, and executed layout changes.

Tokyo, Japan

Audited all positions from sales associate to store manager as part of three-month program that brought teams of new American hires to Japan for exposure to Japanese management practices.

Berkeley, Ca

*Assisted walk-up students with information on university policies, required paperwork, major and minor requirements, and helped students make appointments with UC Berkeley Advising staff. *Represented College & Asian Studies Dept. by speaking on student panels, hosting workshops and tabling at campus events.

San Francisco, California, United States

*Created and designed presentation materials, wrote original website and social media content, reviewed and critiqued advertisement design, conducted and analyzed market research.*Helped manage the company’s digital campaign by collecting and analyzing raw campaign and banner data.*Selected as one of the first interns in company history to be sent on a business trip to the 2011 International San Diego Comic Convention due to strong interpersonal skills, adaptability, and enthusiasm.

M.S., Technology, Innovation And Education

Masters Of Science, Digital Age Learning And Educational Technology, 4.0

Full-Time Online Participant, Full-Stack Training In Python, Java, And Mean

Activities and Societies: Highest possible score (Black belt) awarded for performance in JAVA, Python stacks Coding Dojo is a leading.

B.A., Asian Studies, 3.97

Activities and Societies: Graduation speaker for the Asian Studies Department, Nominee for the University Medal (top 10% of 2012.

Intermediate Japanese, 4.0