Nina Hand Email & Phone Number

Empowering Trainer that stimulates curiosity, making learning uncomplicated and rewarding by utilizing unique teaching techniques that successfully address individual learning needs. Excited by talent development with the innate ability to uncover potential and motivate others to be high achievers. A leader that facilitates results.I bring a unique blend of experience and expertise to the table. Throughout my journey, I've had the privilege of contributing significantly to the growth and development of teams in roles ranging from Claims Adjuster to Claims Trainer at Geico.In my most recent role as a Claims Trainer at Geico, I facilitated curriculums aligning with the company's mission and vision. My responsibilities included overseeing the training of new hires and existing claims personnel, identifying and addressing training needs, and conducting refreshers to ensure continued excellence in service. I took pride in researching and developing state-specific supplemental educational materials for personnel across multiple states, enhancing our collective knowledge base.Before diving into the world of claims training, my background as a Claims Adjuster equipped me with a solid foundation in determining coverage availability, conducting detailed customer interviews on accident specifics, and skillfully negotiating with customers and other insurance carriers to resolve claims.Prior to my time at Geico, I honed my skills in merchandising and team management at Mosaic Marketing and Macy's, respectively. These experiences instilled in me the importance of effective communication, problem-solving, and time management in achieving operational excellence.I hold a Bachelor of Science degree in Business Administration, magna cum laude, from Southern New Hampshire University, complemented by Associate Degrees in Business Administration and Fashion Buying Merchandising from Nassau Community College.My skill set includes proficiency in Microsoft Office, active listening, and a keen sense of emotional intelligence, which has been instrumental in navigating diverse work environments. I am characterized by adaptability, sensitivity, and a commitment to problem-solving, ensuring success in every professional endeavor.Let's connect and explore how my multifaceted experience and skills can contribute to the success of your team or organization.