Nina Jackson Email & Phone Number

Greater San Diego Area

The role of the Client Solutions Manager is to monitor and maintain relationships with assigned clients. Responsibilities include supporting clients that are assigned in a co-employment relationship with Oasis Outsourcing, orchestrating the engagement and utilization of all Oasis products and services, while ensuring the prompt resolution of any problems that arise. In this role, I act as a liaison and advocate for the client, while increasing client satisfaction and retention.

Greater San Diego Area

Direct and manage 30 employees in Customer Care and Contract departments to :* Maintain world class Customer Care status - 11 second call answer time and First Call Resolution* Grow company revenues in excess of 15% per year.

Greater San Diego Area

Management of 20 reps: 9 new businesses, 5 customer service, 5 account managers, 1 marketing rep to generate $48 M of sales revenue at Audatex, a Solera Company, San Diego, CA (world leader in database development and implementation of software and services for the automobile and insurance claims processing industry)• Action: Created marketing, sales training and marketing database initiatives. Result: Improved sales performance by 64% within a 4 month period.• Action: Reassigned customer retention to sales and implemented new KPI metrics and compensation. Result: Decreased cancellations by 30% within one month.• Action: Created metrics, training and compensation for up sell products, and improved results by 266% within 1 year ($45K/month to $120K per month)

Management of 6 business analysts to provide sales operations and compensation support to 300 Sales employees at the Clinical Technologies and Services Division ($2.4B Revenue)

Managed three sales managers, 30 sales reps and $50M revenue stream. Established and managed a $1M annual budget and co-developed sales campaigns.

Sold customized sales and marketing solutions consisting of market research demographics, mail lists, lead generation, profiling and scoring projects. Recruited, trained and motivated sales and administrative team of 15.

Responsible for the development of an inside sales force to sell new systems, upgrades, enhanced products and maintenance agreements. Quota responsibility for 20 nationwide reps. Also functioned as Marketing Program Manager (1993 - 1995), Sales Education Instructor (1991 - 1993), and National Accounts Manager (1984 – 1991)

High School Diploma, Honors/Regents High School/Secondary Diploma Program

Bs, Business