Nina Rip She/Her Email & Phone Number

Toronto, Canada Area

CarriersEdge is a leading provider of online driver training for the trucking industry. With a comprehensive library of safety and compliance courses, supported by advanced management and reporting functions, CarriersEdge helps more than 4000 fleets train their drivers without sacrificing miles or requiring people to come in on weekends.CarriersEdge is.

• Served as SPOC (Single Point of Contact) for 13 premier clients ($2.5MM book of business annually).
• Proactively delivered 150+ training classes and demonstrations so clients could deliver seamless virtual learning events, impress their customers and improve ROI
• Conducted quality assurance to ensure flawless client solutions (e.g. registration pages, on-demand curriculum libraries, certificates of continuing education)
• Promptly responded to approximately 200+ Help Desk requests weekly
• Gained usability insights from customers and collaborated with cross-functional teams to drive product development enhancements and improve the user experience
• Chosen as business continuity disruption Point of Contact to diffuse and resolve service issues

• Promoted to nurture and maintain portfolio of 60+ customers, including 10 top tier clients ($3MM book of business annually).
• 98% success rate onboarding new clients.
• Performed account reviews and negotiated client contract renewals
• Ensured invoice accuracy by researching and resolving accounting issues Professional highlight:Prevented thousands of dollars in erroneous charges by conceiving and initiating new Account Manager process to eliminate.

• Increased customer base exponentially and maintained warm relationships with key stakeholders.
• Developed proposals and won new business for Event and Reservationless Conferencing services
• Researched and qualified leads to solicit prospective clients
• Acted as Lead Product Manager and partnered with Engineering team to set up new customer accounts. Tested and managed changes