Responsibilities:Assist staff with various telecommunication support tasks, ensuring seamless communication across campus.Retrieve and deliver phones to designated areas, maintaining inventory and organization.Verify functionality of VOIP phones, troubleshooting issues to enhance operational efficiency.Support the replacement of VOIP phones, guiding staff through the setup process.Address basic phone-related inquiries, providing timely and effective solutions.Conduct follow-up calls to users to confirm resolution of issues, ensuring high levels of user satisfaction.