Nina Walter Email & Phone Number

London, United Kingdom

The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally. What matters to us most at the ombudsman is fairness. Where things aren’t fair, we can use our power to put them right.

Embassy Of The Federal Republic Of Germany In Almaty

Short term secondment

Embassy Of The Federal Republic Of Germany In London

Operations• Determined applications for Schengen visas, residence permits and German passports in a department that processed 27,000 visa applications and 17,000 passport applications per year• Identified the main issues in complex case work involving international immigration matters as well as family and nationality law • Advised foreign citizens and international companies in the UK on student visas, work permits, visas for family reunion and asylum matters • Directed all… Show more Operations• Determined applications for Schengen visas, residence permits and German passports in a department that processed 27,000 visa applications and 17,000 passport applications per year• Identified the main issues in complex case work involving international immigration matters as well as family and nationality law • Advised foreign citizens and international companies in the UK on student visas, work permits, visas for family reunion and asylum matters • Directed all stages of an OJEU tender process to find an external visa service provider. Evaluated hundreds of pages of offers and conducted negotiations• Tested and implemented several new IT programmes, e.g. an online passport appointment system which shortened waiting times and reduced customer complaints• Negotiated with HR, architects and tradesmen during major building works to create safe working areas and ensure least impact on customer operationsLeadership• Managed a team of 23 people including recruitment and appraisals• Coached junior diplomats to develop professional skills in the consular service and towards future leadership roles including monitoring behaviour towards colleagues and customersLiaison and Networking• Interacted confidently at all levels from Cabinet ministers, ambassadors and senior executives to universities, government authorities, maintenance staff and the general public • Collaborated with a broad network across UK and German authorities on policies of immigration and nationality to progress shared interests and establish useful connections• Organised workshops and seminars including: Techniques to cope with difficult and stressful situations in customer service and EU workshop with the UK National Fraud Unit to discuss methods of detecting fraudulent documents and measures of investigating immigration offences• Delivered presentations on legal policies in English and German Show less

Embassy Of The Federal Republic Of Germany In Tel Aviv

• Ministered visit of German Chancellor Angela Merkel to Kibbutz Sde Boker and Ben Gurion’s grave during state visit to Israel in 2008 including the supervision of German press delegations and co-ordination of security measures by German and Israeli police• Advised the public on complicated inheritance matters and notarised certificates of inheritance which were needed for German probate courts• Assisted applicants with citizenship matters, prepared applications for naturalisation and… Show more • Ministered visit of German Chancellor Angela Merkel to Kibbutz Sde Boker and Ben Gurion’s grave during state visit to Israel in 2008 including the supervision of German press delegations and co-ordination of security measures by German and Israeli police• Advised the public on complicated inheritance matters and notarised certificates of inheritance which were needed for German probate courts• Assisted applicants with citizenship matters, prepared applications for naturalisation and collaborated with archives and local authorities to locate old documents to support the application• Organised evacuations of German citizens from Gaza compiling detailed and accurate lists and obtaining the necessary permits from the Israeli and Egyptian military• Successfully helped many people leave Gaza safely and unhurt by taking calculated risks and not avoiding difficult decisions Show less

Embassy Of The Federal Republic Of Germany In Tel Aviv

• Managed a team of seven staff • Decided on applications for Schengen visas, residence permits and German passports • Advised applicants on immigration matters• Collaborated closely with the German Representative Offices in Ramallah and Gaza as applications from the Palestinian Territories were processed in Tel Aviv

Munich Area, Germany

• Undertook quality management, filing and data entry