Nina Zegelbone Email & Phone Number

New York, NY, US

New York, New York, United States

• Manage the Product Support team over two separate SAAS offerings: The Transfix Carrier App and The Transfix Shipper App. Understand how the customer service needs differ between the two softwares, to ensure a great.
• Transfix Carrier App: We have thousands of big customers who have brief interactions with our software and require quick, efficient customer service.
• Transfix Shipper App: We have a smaller amount of customers who utilize our product everyday. We take them through onboarding, weekly check-ins and attend to any of their needs. We build strong relationships with them.

New York, United States

• Train new Product Support Team members and assist with any questions
• Provide customer support for Transfix's Shipper App and Carrier App
• Manage our chat support, chat bots and FAQ section
• Provide product demos and tours to prospective new users.

New York, New York, United States

• As the sole product support person for two new SAAS products, I work with the product manager to establish the framework for a product support system as well as provide daily support to customers
• Answer all inquiries from customers
• Onboard new customers to the software and set regular check-ins
• Work with current users to get feedback on the product and run user experience tests
• Send out notifications of new features in the software
• Understand how our customer's businesses work and how our softwares can help.

New York, United States

• Manage a team of 20 people who onboard home-service companies to the Handy platform to complete installations for Lowe’s customers.
• Distribute assignments to the team, utilize my knowledge of the Handy platform to answer all questions, and advise on solutions to any roadblocks that arise.
• Train all new team members on the process of onboarding: provide them with an in-depth knowledge of the Handy platform, teach them to use Handy’s communication and database software.
• Write all scripts and email templates, ensuring they are up to date with company policies.
• Conduct my own onboarding and provide personalized support for high-value company partners.
• Handle all issues escalated to management. Diffuse sensitive situations with upset companies.

New York, New York, United States

• Research and contact home-service professionals across the US to join the Handy platform and complete installations for Lowe’s Customers.
• Explain how to use the platform and help every company tailor it to their specific needs. Keep in close contact with companies throughout their first jobs to ensure success with the platform and answer any questions.
• Ensure companies have all resources they need to continue on the platform and make a seamless transition to the Account Management team.

New York, NY

• Assisted in the creation of a new furniture subscription format to target long term users.
• Created surveys and conducted user interviews to understand users’ expectations of fees and pricing, as well as what services and qualities are most important to them.
• Analyzed data and reported to the product team to influence web design and procedure.

Greater New York City Area

Attended intensive program to learn the principles and programs of User Experience Design. In-depth education and practice in: conducting user research, usability testing, competitive feature analyses; creating site maps, personas and user flows; sketching, wire-framing and designing high-fidelity prototypes with Sketch and InVision. Completed six website.

Manhattan, New York

• Served as the first point of contact, greeting all clients, intaking patients, and answering questions.
• Utilize strong knowledge of animal health to triage calls, schedule appointments, and advise on non-emergent medical issues.
• Provided excellent, comprehensive support to clients coming in for scheduled annual exams up through walk-in emergency visits.
• Created invoices and prepared daily hospital revenue reports.

Worked with my team and other vendors to set up first-rate events. Served guests through cocktail hour, seated dinner and deserts. Set up any additional stations guests requested. Broke down events at the end of the evening, ensuring all equipment returned to the correct place and was in ready shape for the next day.

Plan and instruct activities for children ages 2 through 7. Activities include art projects, animal education and music.

Provided customer service, organized files and inventory; maintained supplies and guitars, cleaned classrooms.

Bachelor Of Arts (Ba), Biology With Specialization In Ecology And Conservation Biology

User Experience Design

User Experience Design Immersive Program. In depth study into the research methods of UX design as well as design programs: Sketch, Marvel.