Jennifer A. Email & Phone Number

California, United States

A part time gig which turned to a full time career

Chippenham, England, United Kingdom

- Referenced prospective tenants - Managed the admin behind processing a purchase of a property- Helped to create and maintain a CRM system- Helped to build and maintain a property database in Bristol- Managed Facebook and Instagram page and social media advertising campaign.- Completed tasks given through a workflow software - Podio

Sydney, New South Wales, Australia

Experienced training designer with Experience Leadership and Management, Project Management, Business, and Hospitality Developed sessions plans, map questions in assessments to answers in learner guides, develop home work plans with questions quizzes and true and false questions based on relevant learner guides.Assessed Learner Guides, develop sessions plans, map questions in assessments to the answer in the learner guides and update presentation too to reflect what's in the… Show more Experienced training designer with Experience Leadership and Management, Project Management, Business, and Hospitality Developed sessions plans, map questions in assessments to answers in learner guides, develop home work plans with questions quizzes and true and false questions based on relevant learner guides.Assessed Learner Guides, develop sessions plans, map questions in assessments to the answer in the learner guides and update presentation too to reflect what's in the learner guides.Designed assessment tools checklists, case studies, questionnaires and tests that comply with the following standards. Show less

New South Wales Area, Australia

BPO for quote requests and works orders for building Maintenance company. Manage a web based system that requires Client, Buildings, Projects, Jobs, Notes and Tasks to be set up on a daily basis. Data Entry for Evernote, MYOB, Xero and Workflow Max for Invoices, Quotes, Expenses and Reports. Also takes care of mail marketing every 3 months via Mail chimp, vision6 etc. Provide feedback on functionalities and workflow processes for new database and software… Show more BPO for quote requests and works orders for building Maintenance company. Manage a web based system that requires Client, Buildings, Projects, Jobs, Notes and Tasks to be set up on a daily basis. Data Entry for Evernote, MYOB, Xero and Workflow Max for Invoices, Quotes, Expenses and Reports. Also takes care of mail marketing every 3 months via Mail chimp, vision6 etc. Provide feedback on functionalities and workflow processes for new database and software integration. Show less

Utah, United States

Admin Personnel, Customer Support, Operations Manager and Bookkeeper for 4 different companies (MissionBelt, Onsen Towels, AllXylitol and Turq Sport) in various platforms

441 Logue Avenue Mountain View, Ca 94043

Creating customer delight through thoughtful, compassionate, and efficient communication. Specifically, the responsibilities of this role include:- Deliver high quality interactions with Freelancers through email- Work cross-functionally to resolve Freelancer issues- Meet minimum performance standards which measure the success of the support offered

San Francisco, California, United States

Project based work thru ContextLogic Inc via Upwork

Grande Prairie, Alberta, Canada

As a full time project manager, I handle different tasks and delegate it to my team with my clients' convenience in mind. https://web.facebook.com/VyralFactoryI provide turn around times, relevant follow-ups and ensure that all projects are handled well, delivered in a timely fashion and tasks executed effectively by the right contractors.

United States

Was part of the RM and T&S team when it was still oDesk. Yes, I'm an OG with Upwork.

Sucat, Paranaque City

Facilitates the English proficiency training to possible new hires on all aspects Develops curriculum to further improve classroom and alternative training Develops non-classroom communication and training materialsAssesses class and individual level performance and does one on one coachingAttends job fairs and find suitable applicants and trainees for the program Performs other related duties and assignments as required and as assigned by supervisor or manager

2Nd Flr. Jy Square Mall, Salinas Drive, Lahug, Cebu City, Cebu, Philippines

 Conducts training for PGMA TESDA scholars for EPT (English Proficiency Training) and paid training programs  Perform language interviews and assessments for call center applicants  Conducts 3-day crash course on Basic Computer and Networking Skills

11Th & 12Th Flr I2 Bldg, Jose Ma. Del Mar Avenue Asiatown It Park, Lahug, Cebu

 Handled inbound/remote access for technical and customer service interaction for America’s leading internet provider.  Entailed network and system interface diagnostics, troubleshooting Windows and Macintosh network settings and client application errors.  Handled cable modem, networking equipment and utilities diagnostics and dispatch of local technicians in 43 states.

Phoenix, Arizona Area

 Hired as a fulltime home based Assistant Manager for a popular flash gaming and social networking website for girls ages 6-14 in the United States. Client is based in New York City. I monitor the productivity of 11 CS3, PHP, MySQL and Java programmers, did website QA and testing and update reports on the progress and delegation of new or current programming projects for the 9 websites that my client has.  Hired as a Freelance Virtual Assistant for Supreme Enterprises, Inc. USA.… Show more  Hired as a fulltime home based Assistant Manager for a popular flash gaming and social networking website for girls ages 6-14 in the United States. Client is based in New York City. I monitor the productivity of 11 CS3, PHP, MySQL and Java programmers, did website QA and testing and update reports on the progress and delegation of new or current programming projects for the 9 websites that my client has.  Hired as a Freelance Virtual Assistant for Supreme Enterprises, Inc. USA. My task includes SEO (Search Engine Optimization), ad postings, property listings, research, web site development, webinars, e-mail blasting, comparative analyses, lead generation and providing customer service. Show less

Makati City / Davao City

 Conducted training for PGMA TESDA scholars for EPT (English Proficiency Training), Near Hires and Foundation level trainees for various accounts and skill set  Training POC [Point of contact] during the implementation of training programs for provincial sites. Coached trainers on a bi-weekly basis on schedule compliance and performance.  Evaluated and monitored agents in TNA’s [Training Needs Analysis] projects for the Davao Site.  Makati-based trainer but have… Show more  Conducted training for PGMA TESDA scholars for EPT (English Proficiency Training), Near Hires and Foundation level trainees for various accounts and skill set  Training POC [Point of contact] during the implementation of training programs for provincial sites. Coached trainers on a bi-weekly basis on schedule compliance and performance.  Evaluated and monitored agents in TNA’s [Training Needs Analysis] projects for the Davao Site.  Makati-based trainer but have been sent to various sites such as Clark, Iloilo and Davao to conduct and even pioneer training and application and screening interviews for new and prospective sites.  Designed and implemented customer-service module for blended representatives [email and voice], supervisors and quality specialists of a payment processing account, which improved customer experience scores.  Did language interviews and assessments for agent and trainer applicants Show less

2Nd Floor, Bpi Buendia Center Senator Gil Puyat Avenue Makati City

 I handled escalation calls for customer satisfaction and retention. This entailed walkthroughs and troubleshooting on website standard integration for the customer or merchant websites.  Responsible for answering agent inquiries or consults under the Helpdesk queue for FAQ’s, updates and known issues within the client’s system for all the service delivery sites worldwide. This includes agents from the United States and 3 service delivery sites here in the Philippines. … Show more  I handled escalation calls for customer satisfaction and retention. This entailed walkthroughs and troubleshooting on website standard integration for the customer or merchant websites.  Responsible for answering agent inquiries or consults under the Helpdesk queue for FAQ’s, updates and known issues within the client’s system for all the service delivery sites worldwide. This includes agents from the United States and 3 service delivery sites here in the Philippines.  Tasked to coach and educate tenured agents and greenhorns on recent updates, fixes and best practices to boost service level via internal web mails, small group and side-by-side discussions.  Certified as a Community Support Agent since October 2005. As a CSA for the first and largest online payment processing solutions company, we are required to be certified for ACH [Automated Clearing House] training, Money Laundering and Fraud Acts and Policies  Tasked to answer customer queries via phone and email under strict quality, handle time and CSAT requirements. I was a part of the elite Email team – the damage control team for 8 months. Show less

Makati City

 As a eRep for one of America’s top broadband internet service provider, I was responsible for doing technical support, customer service and installation support.  Since the task is split-skilled, this entails multi-tasking such as being updated with emerging issues trends, promotions and properly documenting the call in real-time  As a technical support agent, I troubleshoot connectivity issues, email issues and software based concerns plus reporting any emerging issues… Show more  As a eRep for one of America’s top broadband internet service provider, I was responsible for doing technical support, customer service and installation support.  Since the task is split-skilled, this entails multi-tasking such as being updated with emerging issues trends, promotions and properly documenting the call in real-time  As a technical support agent, I troubleshoot connectivity issues, email issues and software based concerns plus reporting any emerging issues to proper channels.  As a customer service agent, I handle queries for installation, status of account, changes and account maintenance, billing adjustments, airline miles and promotions eligibility and reporting any emerging issues to the proper department.  Installation support such as installing client partner’s software and hardware peripherals such as wired and wireless routers and updating their system for such usage. This entails all Windows and Macintosh platforms. Show less

Bachelor Of Science - Bs, Forensic Science And Technology

Ab, Philosophy

Activities and Societies: Sophia: UST Philosophical Society Philosophy student

Secondary Education

Activities and Societies: Cheerleading squad, dance troupe, table tennis varsity player, student body representative and emcee Volleyball.