Matthew Sanchez Email & Phone Number

United States

• Troubleshoot, analyze and maintain software that controls automated warehouse equipment. (Storage, robots, robotic arms, conveyor systems, WMS etc..)
• Develop and fix Reports using SQL Server Reporting Services (SSRS)
• Look through log files to understand software issues
• Travel customer sites to perform any preventative maintenance that can increase the stability and control of Bastian Software
• Manage and create datasets within databases

United States

• Triage bugs to appropriate Engineering teams
• Use SQL loacate and update information used to resolve escalated Technical Support issues
• Facilitate weekly meetings with high profile customers as their point of contact for Avionte

Phoenix, Arizona Area

• Triage and escalate reported bugs and outages to appropriate engineering teams
• Assist engineers with debugging issues
• Build responses and support instructions for all support teams in the company
• Upload IVRs for deflection purposes
• Create/Edit help center nodes on help.uber.com
• Notify stakeholders of natural disasters that cause disruptions of services in specific cities

Phoenix, Arizona Area

• Investigate reports of drivers who have denied service to a rider based on discriminatory reasons
• Determine what further actions need to be taken based on plausibility of reports

Phoenix, Arizona Area

• Escalations Specialist
• Discovering trending issues within the Driver Payments line of business and creating
• content/processes to bridge the knowledge gaps that cause them.
• Isolate complex one off driver payments issues and resolving them.
• Utilizing copious internal tools for in depth investigation.
• Identifying bugs within our payments system and informing in both Treasury and Engineering teams to provide time efficient resolutions.

• Managing urgent and critical incidents on the Uber platform.
• Conducting thorough investigations on via phone, email, and chat.
• Properly documenting each and every step taken during the investigations.
• Speaking with partners and riders about highly sensitive and stressful situations.

Chandler, AZ

• Providing phone support for Ontrac Couriers who are experiencing GPS issues while on their delivery routes
• Confirming Proof of Deliveries(POD) on package drop off locations
• Reaching out to recipients of packages to get them in contact with their delivery drivers

Tempe, AZ

• Troubleshoot Voice Over IP and Internet issues with the Network Administrators of businesses.
• Remotely configuring Business Gateway User Interfaces for Static IP addresses.
• Securing account information
• Run line tests and dispatch Chief Technicians for complex connectivity issues

Scottsdale, AZ

• Maintain a workplace that adheres to the warehouse safety regulations.
• Ensure that employees are correctly sorting shower systems by finish(i.e. Chrome, Gold, Oil Rubbed Bronze etc) and size.
• Manage invoices for ordered shower systems by assembling and packaging parts
• Proficient in the logistics tool UPS Worldship.

Scottsdale, AZ

• Hand wash vehicles
• Use a buffing machine to buff scratches out of car paint
• Coating car paint with Carnauba Wax
• Deep clean and detail the interior of cars
• Replace vehicle upholstery
• Remove peeling tint from windows

Scottsdale, AZ

• Provide customers with pricing for car washes
• Up-selling customers from car washes to specialty services such as full exterior and/or interior details
• Provide customers with knowledge and tips on how to keep the paint of their car fresh.
• Driving customers home in their vehicles and driving it back to be detailed
• Dropping off vehicles once details are completed