Matthew Sanchez Email & Phone Number

United States

• Troubleshoot, analyze and maintain software that controls automated warehouse equipment. (Storage, robots, robotic arms, conveyor systems, WMS etc..)• Develop and fix Reports using SQL Server Reporting Services (SSRS)• Look through log files to understand software issues• Travel customer sites to perform any preventative maintenance that can increase the stability and control of Bastian Software• Manage and create datasets within databases

United States

• Triage bugs to appropriate Engineering teams• Use SQL loacate and update information used to resolve escalated Technical Support issues• Facilitate weekly meetings with high profile customers as their point of contact for Avionte

Phoenix, Arizona Area

• Triage and escalate reported bugs and outages to appropriate engineering teams • Assist engineers with debugging issues• Build responses and support instructions for all support teams in the company• Upload IVRs for deflection purposes• Create/Edit help center nodes on help.uber.com• Notify stakeholders of natural disasters that cause disruptions of services in specific cities• Do weekly QA audits for my team members

Phoenix, Arizona Area

•Investigate reports of drivers who have denied service to a rider based on discriminatory reasons•Determine what further actions need to be taken based on plausibility of reports

Phoenix, Arizona Area

Escalations Specialist• Discovering trending issues within the Driver Payments line of business and creating • • content/processes to bridge the knowledge gaps that cause them.• Isolate complex one off driver payments issues and resolving them. • Utilizing copious internal tools for in depth investigation.• Identifying bugs within our payments system and informing in both Treasury and Engineering teams to provide time efficient resolutions.

• Managing urgent and critical incidents on the Uber platform. • Conducting thorough investigations on via phone, email, and chat. • Properly documenting each and every step taken during the investigations. • Speaking with partners and riders about highly sensitive and stressful situations.

Chandler, Az

• Providing phone support for Ontrac Couriers who are experiencing GPS issues while on their delivery routes • Confirming Proof of Deliveries(POD) on package drop off locations • Reaching out to recipients of packages to get them in contact with their delivery drivers

Tempe, Az

• Troubleshoot Voice Over IP and Internet issues with the Network Administrators of businesses. • Remotely configuring Business Gateway User Interfaces for Static IP addresses. • Securing account information • Run line tests and dispatch Chief Technicians for complex connectivity issues

Scottsdale, Az

• Maintain a workplace that adheres to the warehouse safety regulations.• Ensure that employees are correctly sorting shower systems by finish(i.e. Chrome, Gold, Oil Rubbed Bronze etc) and size.• Manage invoices for ordered shower systems by assembling and packaging parts• Proficient in the logistics tool UPS Worldship.

Scottsdale, Az

• Hand wash vehicles • Use a buffing machine to buff scratches out of car paint • Coating car paint with Carnauba Wax • Deep clean and detail the interior of cars • Replace vehicle upholstery • Remove peeling tint from windows

Scottsdale, Az

• Provide customers with pricing for car washes • Up-selling customers from car washes to specialty services such as full exterior and/or interior details • Provide customers with knowledge and tips on how to keep the paint of their car fresh. • Driving customers home in their vehicles and driving it back to be detailed • Dropping off vehicles once details are completed