• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.• Trained and oriented associates to maximize team performance.• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.• Coordinated merchandising displays, signage and sales enablement.• Trained team members in successful strategies to meet operational and sales targets.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.• Provided positive first impressions to welcome existing, new and potential customers.• Helped customers locate products and checked store system for merchandise at other sites.• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Connect with customers by providing superior and personalized service• Maintained consistent sales by developing and deepening positive customer connections.• Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.• Create exceptional in-store displays and maintain high presentation standards

• Conducted training sessions to educate employees on best practices and procedures to increase profitability.• Resolved conflicts promptly to promote positive environment for customers.• Assessed reports to evaluate performance, develop targeted improvements and implement changes.• Directed workforce planning, customer retention and customer service management for multiple locations.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.• Managed inventory control, cash control and store opening and closing procedures.• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.