Nina Mendoza Email and Phone Number
In more than 8 years of managing Facebook ad campaigns, I've managed over $8,000,000 on Facebook paid traffic and has generated more than thousands of leads and sales.I have also consulted and advised different brands in markets such as: real estate, food and restaurants, apparels, information products, events, health and fitness, subscription boxes/products, professional services and many more…If you want to work with us, contact me at ninsmendoza@gmail.com----Are you an SME Business Owner who wants to increase your profits but struggling on keeping your customers and attracting new ones? According to Bloomberg, a whooping 80% of entrepreneurs who start business fail within 18 months. One of the things this happen is because they lack strategies on knowing and connecting to their customers. Thus, because of this digital revolution, Digital Marketing plays a vital role in improving the company brand and loyalty.Also, Hubspot study says that 92% of marketers in 2014 claimed that Social Media Marketing was important for their business, with 80% indicating their efforts increased traffic to their websites. Also, Social Media Examiner says that 82.5% of marketers who get involve in Social Marketing do not know what Social Media tools to use and how to communicate with customers effectively.Now, imagine a Digital Marketing Strategist who can provide you with an end-to-end process of research, study, analysis, and execution to help you identify opportunities in your business, generate more leads, and achieve your target profits. As a Digital Marketing Strategist; I can assist you and/or your company with planning, analyzing, executing and improving your marketing strategy; to know your customers more, make them your prospects and eventually convert them into buyers. If you think I can be of any value to you and your endeavors, send me a message or email me at ninsmendoza@gmail.com
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Marketing AssistantCoatinglaunchCentral Luzon, Philippines
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Marketing AssistantCoatinglaunch Jan 2024 - Present -
OwnerNew Smart Marketing Nov 2014 - PresentI am responsible for creating, measuring, analyzing, improving and optimizing Facebook campaigns of various business owners worldwide. In more than 2 years of managing Facebook ad campaigns, we've spent over $3,000,000 on paid traffic and has generated more than thousands of leads and sales. I've consulted and advised different brands in markets such as: real estate, food and restaurants, apparels, information products, events, health and fitness, subscription boxes/products, professional services, brick and mortars and many more…
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MentorAdp Jul 2011 - Feb 2012Accomplishments:1.) Created modules/process improvement plans for New Hires2.) Assisted New Hires on their Nesting Period (by providing feedback and making sure they are running the correct payroll)3.) Finished and got certified on US Payroll and Tax TrainingResponsibilities:o Mentored New Hire Agents on Payroll Processing and other Human Resources inquirieso Audit New Hire Agents' transactionso Coached New Hire Agents on strengths and AFIs -
Process AnalystInfosys Jan 2010 - Jun 2011Accomplishments:1.) Successfully finished Six Sigma Training and obtained certification on Yellow Belt2.) Successfully finished Berlitz Certification Training as Assessor3.) Improved a team’s CSAT by achieving the goal of 75% through vigorous one-on-one coaching, up-training, floor support and team meetings4.) Delivered daily CSAT Reports, Analysis and Recommendation to the Site Manager as an ad-hoc improvement plan5.) Decreased QA working hours by 25% (2hours per day) by designing the Quality Template/forms and automating the Quality Reports6.) Eliminated human error and saved 15% working hours by automating the Daily CSAT ReportResponsibilities:o Worked with specialists and Vendor Managers to identify process improvement opportunities by prioritizing identified root causes from various potential inputso Assisted Operations activities by identifying gaps/areas for improvements to hit/drive key metrics (side-by-side monitoring, coaching and floor walking)o Developed templates for Quality Reports and recommended improvement/action plans based on monitoring and root cause analysiso Utilized customer survey checkpoints in improving KPIs such as CSATs and FCRs -
Quality AnalystPccw 2008 - 2009
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Vendor Management - Mobilization AnalystAccenture May 2007 - Jul 2008Accomplishments:1.) Increased Agent Readership from below 50% to 90% and increased Agent Comprehension by 20%2.) Created online Quality board and examinations to increase Agent Readership and Comprehension on Current/New Processes and Updates3.) Created and implemented Agent Feedback Process4.) Authored and executed Incentive Program on Agent Communications5.) Created modules and conducted training on Handling an Irate Customer, Customer Service, Language and Cultural Training, Technical Writing, Excel and VisioResponsibilities:o Developed/maintained effective working relationships with existing Accenture project resources and made recommendations based on Business Analysis.o Drove vendor contractual targets for all primary metrics/secondary metrics and improved agent processes and customer experience.o Assisted in preparing for strategy sessions in identifying opportunities for improvement, in developing detailed improvement initiative implementation plans and in launching existing and new Quality Processes with new clients, vendors and/or sites.o Developed and distribute new agent communications, researching content and obtaining appropriate feedback and reviews as needed. -
Quality CoachEperformax Apr 2006 - Apr 2007Makati, PhilippinesAccomplishment: 1.) Took over a team with the lowest Quality and high AHT score and became the Top 1 team after 2 months of team management2.) Mentored Customer Service Representatives on Quality Assurance and Team Management3.) Created Team Management Reports and Action ItemsResponsibilities:o Evaluated calls from other sites like India, Arlington, Pleasanton and Costa Rica and gave feedback by sending e-mails and putting comments on evaluation sheets online.o Led two new teams - monitored 12 calls in a bi-weekly period and coaching, provided updates and examinations to measure knowledge.o Responsible for weekly report and implementation of Action Plans based on analysis and responsible for closing the gap between Training and Operations.o Responsible for providing updates on Quality and scores from external team who also monitors and evaluates calls of agents, also responsible for weekly calibrations and doing pre/post shift meetings with the assigned team.
Nina Mendoza Education Details
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Business Administration And Management, General -
Sto. Nino AcademyElementary And Secondary Education
Frequently Asked Questions about Nina Mendoza
What company does Nina Mendoza work for?
Nina Mendoza works for Coatinglaunch
What is Nina Mendoza's role at the current company?
Nina Mendoza's current role is Marketing Assistant.
What schools did Nina Mendoza attend?
Nina Mendoza attended University Of The Philippines, Sto. Nino Academy.
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