Vikas Saini Email and Phone Number
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Vikas Saini is a Team Lead (Network Operations Center) at OnX Enterprise Solutions at OnX Enterprise Solutions. He possess expertise in servers, technical support, networking, hardware, software installation and 6 more skills.
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Team Lead (Network Operations Center)Onx Enterprise Solutions May 2016 - PresentToronto, Canada Area -
Support Engineer (Network Operations Center)Onx Enterprise Solutions Dec 2013 - Apr 2016Toronto, Canada Area• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.• Experienced in physical and virtual environments (Hyper-V, VMWare, Citrix, Parallels Virtuozzo)• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)• Work with internal and external technical and service teams to create and/or update knowledge base articles• Knowledge of ITIL and Service Management methodologies.• Experience with Web Technologies (XML, HTML, Web Services etc).• Experience working with ConnectWise, Jira, and Cherwell IT Service Management tools.• Installed, Support and Upgrades of Windows OS (Server 2003, 2008 R2) and Linux distribution.• Configuring and implementation of DHCP, DNS, FTP.
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Technical Support SpecialistToronto-Dominion Bank Sep 2012 - Dec 2013• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.• Excellent communications skills • Experience in Tivoli, Remedy and Service Now Ticketing system• Experience in trouble resolution combined with strong analytical skills • Experience in Blackberry Support, System Center Configuration Manager (SCCM) reports/Software Automation.• Experience with MS Windows Desktop Operating Systems and Application installation troubleshooting (Windows XP, Windows 7, Office, Outlook, .NET, Java)• Ability to work in a high pressure environment.• Respond to communications (email, phone, fax) from customers in a timely manner • Troubleshooting, analyzing & resolving issues quickly & able escalate when appropriate • Assisted with critical system outages, software upgrades, and capacity planning.
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Technical Support SpecialistIbm Canada Ltd Nov 2011 - Aug 2012Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.Excellent communications skills Experience in trouble resolution combined with strong analytical skills Ability to work in a high pressure environment.Respond to communications (email, phone, fax) from customers in a timely manner Troubleshooting, analyzing & resolving issues quickly & able escalate when appropriate Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical problems.
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Computer/Network Support SpecialistBanwatt Consulting Inc Aug 2011 - Nov 2011Provide Computer Helpdesk support by phone or in person as needed to minimize downtimePerformed diagnostics and troubleshooting of system issues. Installation and configuration of Win2000/NT/98/XP/Professional on all the computers over LAN/WAN, as per the specifications. Installation of all device drivers' used for hardware support.
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It ConsultantNipuninfotech Mar 2008 - May 2011
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It Support SpecialistNipun Infotech Mar 2008 - May 2011Created and managed all natural search engine optimization, pay-per-click advertising, paid linking campaigns, email marketing, internet revenue generating programs.Responsible for developing and managing internet marketing strategy for one of the top online education sales and marketing firms in nation Conducted keyword research and link building strategiesWorking with clients to define the scope of a projectProvide PC and Client/Server tech support for small to medium sized businessesAnswered technical questions regarding software products and their requirements within related industries Investigated issues reported by customers in a timely and efficient manner Defining software, hardware and network requirementsFacilitated and participated in conference calls with customers and other departments
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Computer & Network Support Specialist / Customer ServicePushpak Info Pinks, Kalka Aug 2006 - Feb 2008Provided solutions to customer's equipment needs Offered excellent customer service in a pleasant and professional manner Assisted in-house staff and field personnel by solving internal and external concerns or issues Analyzing the condition of existed networks of Pips customersLAN and WAN solutions on customer sites. Implementation of various security tools over LAN and WAN i.e. Firewalls, Proxy Server etc.Installation and configuration of Win2000/2003/NT/98/XP/Professional on all the computers over LAN/WAN, as per the specifications. Configuration of Active Directory Services in Windows 2000/2003 Advanced Server.Installation of all device drivers' used for hardware support.
Vikas Saini Skills
Vikas Saini Education Details
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Electronics &Tele Communication
Frequently Asked Questions about Vikas Saini
What company does Vikas Saini work for?
Vikas Saini works for Onx Enterprise Solutions
What is Vikas Saini's role at the current company?
Vikas Saini's current role is Team Lead (Network Operations Center) at OnX Enterprise Solutions.
What is Vikas Saini's email address?
Vikas Saini's email address is in****@****ech.com
What is Vikas Saini's direct phone number?
Vikas Saini's direct phone number is +186658*****
What schools did Vikas Saini attend?
Vikas Saini attended Sheridan College, North Maharashtra University.
What are some of Vikas Saini's interests?
Vikas Saini has interest in Web Site Development, Seo Services, Software Development, Link Building.
What skills is Vikas Saini known for?
Vikas Saini has skills like Servers, Technical Support, Networking, Hardware, Software Installation, Help Desk Support, Troubleshooting, Firewalls, Management, Wan, Active Directory.
Who are Vikas Saini's colleagues?
Vikas Saini's colleagues are Enzo Cappuccitti, Tamara Sigrist, Ross Dixon, Sherif Mahmoud, Karen Chambers, Raja Inbam, Parthkumar Patel.
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