Field Service Engineer
CurrentTroubleshoot, repair and overhaul, test, modify, install and inspect large format printers.Troubleshoot electronic, electrical and mechanical systems and components including communications, media handling and image quality, emphasize on total customer experience.Develop and maintain effective, communicative relationships with customers. Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.Performing on-site diagnosis, analysis, and resolution of complicated PC and printer problems for various end users, implementing and recommending corrective solutions.