Highly Motivated Manager with excellent problem solving skills and global experience. My goal is to achieve high levels of client satisfaction, increase productivity and improve processes by applying creative and innovative solutions to all situations. A proven ability to gain personnel/team alignment as well as convert data and analysis into the operations action plans. ATTRIBUTES● Years of success in supporting customers around the world● 15 years senior Management experiance focusing on Customer Service,Sales, Implementation , Technical Services and Operational growth.● Management of Customer service Groups, Account Managers, Field representatives, Customer service, Training etc ● Excellent tracking and reporting on deliverables to the client including key performance ● Analysing situations and problem solving● Excellent negotiation skills● Experience in Change management and getting feedback from clients ● Expert in creating an Effective, efficient environment driving employees engagement ● Ecommerce, Travel , High Tech, IT, Manufacturing, Service implementation and SAAS experience. ● Change /Project Management● Salesforce, Customer Relations Systems Peoplesoft, Ventive, Remedy, SCCM, CRM, SAP, Excel, Word, Lotus Notes ,Avaya CMS, Genesis, Ewfm, Blue Pumpkin, IEX. ● Knowledge of six sigma, Lean and ITIL.● Problem management ● Management of multiple employees/ Accounts in several locations worldwide