Nir Mor Email & Phone Number

Center District, Israel

* Provide worldwide support and technical consultation of the company’s ITSM platform through extensive product knowledge.* Performing issue analysis of the client environment and providing online solutions to the client over conference or emails.* Offline work of reproducing scenarios and cross-departmental collaboration with R&D and product.* Technical training of new employees within and outside the department.* Assisting customers with their the initial implementation process.* Preforming technical analysis of the clients usage of the product, Identifying the clients requirements and providing advanced implementations and solutions.* Managing client expectations and internal deadlines to ensure timely and successful implementations.* Providing focused support to strategic clients of the company and clients at risk to maintain high NPS and client retention.* Answering prospect clients technical questions about the product and assisting in sealing the deal

Rehovot, Center District, Israel

* Providing support services for infrastructure systems and applications (apps).* Meeting high call targets, researching and drawing conclusions from customer surveys data for the benefit of improving service quality.* Technical training of new employees at the support center.* Partnership in the development team for a global knowledge base for all Applied support centers around the world.

Relational Database Management Systems Course

Veterinary Medicine

Computer Technology And Mcse