Currently serving as a Technical Account Manager at Avalara, where I support enterprise customers by resolving technical issues related to ERP integrations with Avalara’s AvaTax product and APIs. I work across multiple ERPs and platforms, including NetSuite, Microsoft Dynamics, Salesforce, Sage, SAP, Shopify, Amazon, Stripe, QuickBooks, BigCommerce, Oracle Cloud, and Workday, ensuring seamless integration and functionality.Previously, as a Team Lead Manager at Vayana, I led the technical support and IT operations for GST, E-Way Bill, and E-Invoice solutions. My focus was on ensuring smooth API integration and conducting user acceptance testing. I successfully managed several large-scale projects, including an E-Invoice integration for a major e-commerce client, which resulted in a 25% increase in user retention.I hold a Bachelor’s in Computer Applications (BCA) from AISECT University and am proficient in AWS. With over nine years of experience in technical support, IT operations, data management, and client relationship management, I have worked with leading companies such as Concentrix and TBSSL. I am highly organized, results-driven, and thrive on solving challenges while fostering strong client relationships. My goal is to leverage my skills to deliver reliable, high-quality solutions that meet client needs and expectations.