• Managing the business operations/ process design, impact and implementation for all IT systems within Organization.• Organize resources to address system operational issues and provide constant support and assistance for all users to avoid any interruption in business.• Pro-actively propose, obtain approval and manage enhancements to the systems to meet evolving business processes and strategic distribution requirements.• Primary function of this role is an escalation point for IT related issues and to ensure the proper communication between IT functions and business groups.. • Based on incidents logged in Servicedesk, doing proactive risk analysis to prevent major system failure.• Managing product lifecycles to maintain vendor support, maintenance contracts and software licensing compliance as well as needed updates/upgrades• Conducting regular audit of Hardware and software products to avoid piracy and compliance related issue. • Managing the day to day administration, support, maintenance and monitoring of the MS Exchange 2010 infrastructure.• Troubleshooting of mail databases and user mail box and global address book.• Managing the Anti-spam Server for Corporate mail security and Blackberry enterprise server.• Managing the monitoring administration and updates of Symantec Enpoint servers.• Monitoring and upgrading the users system remotely with updated AV patch.• Monitoring and troubleshooting the Fortinet firewalls related issue for 3 major offices.• Monitoring and troubleshooting the Apple TV installed at JMD offices.

Project Manager IMS - Choice solution Ltd Client : Arshiya International Ltd (Sept 2011 Feb 2013) Job Profile:Managing the Total IT Infrasructure and providing the IT services to Arshiya offices across the india.LAN installation and integration at different sites of Arshiya.Ensure the timely and accurate generation of Incident Trend Analysis Report and hosting Global Incident Trend Analysis Report Meeting – a monthly discussion forum with representation from Network Operations Managers to discuss the Monthly Incident Trend and steps to reduce the number of Incidents.Worked with Network Planners/Deployment on Forecast Analysis Report and provide suggestions to Upgrade/Downgrade a link.Ensured connectivity, configuration, administration, maintenance and upgrading of CISCO devicesServicedesk Implementation and post implementation support with agreed SLAs.Implemented ITIL based policy,processes and documentation that improved internal process and enhanced productivity. Designed and implemented information securitypolicy based on ISO 27001 standard in the organisation, which was highly recommended by the management teamImplemented the online centralised Inventory system for IT assets and software liescencing.

Reliance corp ITpark Ltd Manager-IT Infrastructure

Tulip Telecom Ltd (Site Incharge) Client : Tata motors finance Ltd Job Profile :Configuring and Administering Windows 2000 Professional and Server.Installing configuring and maintaining ADS, DHCP, DNS and WINS services.Responsible for maintaining servers, Server backups, Antivirus updating.Maintaining the Backup of SAP database on AIX Unix server.Handling and leading the team of 20 Enggs located all over India at different locations.