Service Desk Lead

Currently handling RF, LOS, EMF & IVAN projects.Planning, scheduling & management of mentioned projects, ensuring completion of networking assignments within time and budgetary parameters.Networking with the project team and conducting periodic project progress review meetings to ensure effective delivery of project solutions in line with time and quality parameters.Preparation and maintaining MIS reports and database.Responsibilities-  Developing the project plan. Managing the project stakeholders Managing the project team. Managing the project risk. Managing the project schedule. Managing the project budget

Worked as a Business Development Executive:My job responsibility includes all functions of Pre sales, Marketing and Sales. Specifically:1. Identifying potential customers specific to Motorola Indoor (EWLAN)/Outdoor (Canopy) products 2. Identifying the potential customers includes market research and market forecasting of future trends 3. Targeting the potential customer, fixing appointment through cold calling and hence meeting the IT heads /CTO/CIO/VP/Purchase department of the client companies and knowing their requirements.4. Develop and implement regional brand strategy across client companies about converged wireless solution within North India region.5. Strategize and execute integrating marketing campaigns to promote WLAN solution over Motorola products.6. Collaborate with internal teams and external parties on the creation of corporate and marketing collaterals such as press releases, websites, newsletters and brochures7. Organize, plan and execute WLAN solution awareness at corporate events .Segments that I interface with are Government, Enterprise, Retail, Health Care, Manufacturing, IT and ITES, Education, Hospitality and Oil & Gas. Deployments in government sector have been done for OIL, CIL, NTPC, Delhi police, Bangalore police, Rajasthan govt., wherein I handled the tender documentation part, designing solution and preparing proposal for bidding as per the requirement.Apart from Sales & Marketing I am:Planning, scheduling & management of network projects, ensuring completion of networking assignments within time and budgetary parameters.Networking with the project team and conducting periodic project progress review meetings to ensure effective delivery of project solutions in line with time and quality parameters.Network / System Administration Installing, configuring & maintaining network equipments & devices; implementing structured cabling, switches and hubs.

I was representing the company at its valuable site "Taj Palace Hotel", New Delhi as Sr. Network Engineer with a 10 network engineer's team.KEY RESPONSIBILITIESPlanning, Design, Implement and configuration of new network as per the requirement from different conferences.Multivendor quote for router, switches etc for deployment. IP address assignment and sub netting for any new implementationSyslog alert checking and troubleshootAnalyzing troubles and find out the route cause analysis created in the network and finding the solutions to avoid in future.Responsible for Network Documentation. Documenting Network troubleshooting, preparing the Analysis report (to strategize the voice of the customer and plan accordingly towards enhancing the customer satisfaction) and other analysis reports (to defragment the root causes related to network issues) on monthly basis. Managing the team of 10 network engineers and organising the training sessions and group discussions on new innovations occurred in the market to enhance the interpersonal skills of all. Checking the skills of the team by surprised audits and other comprehensive tests to ensure the better assistance.MAJOR ACOMPLISHMENTSPlanned, Designed and upgraded the complete network (from Cat6 to Fibre & implemented manageable switches for better stability).Implemented iNat & Mapping features for better management for VPNs and remote control.Upgraded the old Web Server from XP platform to Win2003 to enhance the IIS features and better reliability. Creating the secured network & providing the specific bandwidth as per the requirement in co-ordination with ISPs for the top most known conferences like WEF, WHO, HT summit, India Today conclave, Deloite & Bloomberg for 4 years.Was an active and responsible part in the launch of Intel Atom and Qualcomm in terms of completing their technical requirements. Got an Award of Excellence for the highest client satisfaction score by the management.

I Joined this company as Cyber Executive, at its valuable site "Taj Palace Hotel" New Delhi. KEY RESPONSIBILITIESInstall and configure WiFi devices on Guest's laptopConfiguring Wireless bridges, access points, wireless SOHO routers. Working on 802.11b/g and 802.3 network standards.Troubleshooting problems related to desktop and computers at the clients' site.Installation, configuration and maintenance of the clients' network (wired and wireless). Configuration and Troubleshooting of MS Outlook mail client. VPN and other remote connectivity support RF Management (Signal Testing of all the room to ensure the WI-FI connectivity).Generate reports (Revenue/ ISP log/ Daily log).Record and follow up with ISP, in case of slow speed or link failures.At the time of Link failure make a change over from one ISP to other and inform Support team at office and the hotel management.

Network engineer/administrator