• Strategy and planning: Assisting the top-management in developing operations strategy for effectively scaling the operations.• Implementation: Designing the processes, optimize operations and effectively launch and implement various operations strategies for the company.• People management: Responsible for devising sourcing strategies, designing training modules and also for developing employee retention strategy. Directly / indirectly managing a team of 20-30 employees of the company.• Serving as leaders and point of contact for escalated contact resolution of a supervisory.

Grofers India Pvt Ltd is dealing in E Commerce Business mainly in Grocery Products. Company came with new Concept to do the Business. I was the Operations manager handling the overall operation of my city to ensure timely Delivery and to satisfy customer needs. -- Data analyzing and making insightful reports to mitigate the problem and derive the decisions.-- Strategical planning and Implementation for Great Customer Experience !