Niraj Patel Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

Served as the General Manager for the restaurant, overseeing a team of 10 employees and managing daily business operations. Additionally, directed logistics and procurement for all deliveries and managed a food delivery business.• Directed a team of 10 employees, ensuring efficient daily operations and high-quality service.• Managed all aspects of restaurant logistics and procurement, optimizing supply chain processes.• Oversaw inventory management, ordering, and vendor relations to ensure timely and cost-effective delivery of goods.• Implemented and maintained operational standards and procedures to enhance productivity and customer satisfaction.• Developed and managed the restaurant's food delivery business, increasing revenue and expanding customer reach.• Conducted staff training and performance evaluations to foster a motivated and skilled workforce.• Analyzed business performance metrics and implemented strategies for continuous improvement and growth.

London Area, United Kingdom

Ensuring seamless logistics and coordination of stock movements to and from the UK, while adhering to regulations, and maintaining strong relationships with customers and partners at a high level.• Coordinating container shipments from China to the UK and USA, collaborating with factories and container companies to optimise logistics, minimise costs, and maximise goods shipped. • Supervising warehouse staff in their day-to-day operations, including the collation of necessary paperwork from factories to facilitate smooth goods receipt. • Organising and documenting outbound shipments using various couriers such as FedEx, DHL, and other partners, ensuring adherence to customer timelines. • Managing inbound deliveries from overseas suppliers to the storage depot, including retrieval of testing certificates and product forms containing material content details. • Liaising with delivery partners to obtain shipping quotations for international and domestic shipments on behalf of the Sales department. • Overseeing inventory management tasks, including handling client returns, monitoring stock levels, and supervising picking and packing operations. • Upholding customer satisfaction by ensuring timely dispatch of goods, despite challenges such as rework orders that may impact normal order processing. Strategically planning weekly workflows and prioritising tasks based on importance aids in managing these complexities effectively.

London Area, United Kingdom

Overseeing supplier relationships to manufacture and deliver company-specified products, effectively meeting the demands of our expanding global customer base.• Ensuring comprehensive quality control of our products throughout the entirety of their manufacturing process, encompassing design, tooling, testing, certification, and packaging.• Conducting regular visits to manufacturing sites and regional offices in China to ensure seamless integration and alignment of all involved functions, particularly ahead of major production runs.• Cultivating robust relationships with internal departments including sales, production, operations, and finance, fostering efficient product delivery to market.• Offering support and expertise to address and troubleshoot any manufacturing-related risks, proactively mitigating potential impacts on the business and customer satisfaction.

London Area, United Kingdom

Managing customer accounts for product sales to the USA, consistently achieving targets exceeding $6 million annually. Responsibilities included arranging payments through Worldpay, applying for credit terms on behalf of clients, and meticulously tracking overdue invoices to ensure timely resolution and optimal financial management.• Oversaw multiple offshore representative groups comprising over 80 individuals, ensuring seamless facilitation of product sales while integrating customer feedback to enhance satisfaction scores continuously.• Facilitated and hosted cross-regional presentations via video conferencing, providing comprehensive training, knowledge transfer, and collaboration on partnership strategies.Led the design process for three new products through client engagement, resulting in sales of over 100,000 units.• Handled order routing for USA customers through their portals, registering our company as vendors, uploading item specifications, and coordinating deliveries via couriers.Provided valuable insights on product trends to guide the selection of launches for the year, maximising customer interest.• Acted as the primary liaison with our third-party USA stock warehouse, ensuring orders were fulfilled to customer expectations.• Attended key trade shows across the USA, including New York, Dallas, Atlanta, and Las Vegas, negotiating stand spaces to effectively attract prospective clients and secure orders, with meticulous planning to ensure smooth overseas logistics.• Demonstrated exceptional organisational skills, precision, and thoroughness in all tasks, along with proficiency in research to find optimal options and prices.• Conducted quarterly forecasting of sales and recommended new product introductions.

London Area, United Kingdom

Delivering extensive support to the Account Manager and team to cater to the needs of our clientele situated in the USA, Germany, and Australia.• Processed customer orders by handling invoices, initiating payment requests through WorldPay, and diligently updating stock levels.• Conducted regular analysis of customer orders, identifying, and reporting any anomalies against key indicators to management.• Developed presentations for customers, offering insights on product research and recommending key products suitable for their customer base and region.• Oversaw vendor compliance across our major accounts, ensuring adherence to specific shipping requirements and minimising potential chargebacks.• Coordinated company exhibitions in the USA to promote our brand and products. Responsibilities included liaising with exhibition management for pre- and post-setup, showcasing our product range to potential clients, and ensuring equipment availability.• Managed customer after-sales support, providing assistance with the range of electronic products offered by the company.

London Area, United Kingdom

Achieved promotion to Warehouse Assistant Manager within a span of 3 years.• Picking and packing client orders to prepare for shipping.• Offloading shipping containers into the storage depot and conducting inventory checks.• Managing client product returns and conducting tests to differentiate between faulty and non-faulty items for potential resale.• Adhering to strict Health and Safety standards and ensuring the maintenance of a tidy work area.