Responsible for planning, conducting, and directing the analysis of complex business problems to be solved with automated systems within the flight and crew operations solution.Provides functional/technical assistance in identifying, evaluating, and developing systems andprocedures that are cost effective and meet user requirements.Leads and coaches a team of subject matter experts and help them to upskill.Creates Business Plans (including business cases) to assure plans meet department goals.Serving as lead conduit between developers, SMEs and with external vendors and internal users.Supports Development staff by assisting with functionality questions, addressing testing issues,training on new products and all delivery planning aspects for deployment of a product

Critical Impact:Projects : Flybondi (Argentina), Eastern Airlines (Miami/USA) , Vistara Airlines , Trans Maldivian Airways (Maldives), Jin Air (South korea) , Itapemirim Transportes Aereos ( Brazil) , Responsibilities: • Responsible for Aviation Resource Management System(ARMS), Operations System & Crew Management System. • Effortlessly handled the Project implementation process for clients offsite/ onsite in accordance with the SOP & schedule. • Liaison with other verticals to ensure seamless deployment for Operational vertical (Flight Operations & Crew Management System) • Ability to determine Operational objectives by studying business functions, gathering data, analysing facts, and building recommendations. • Provided onsite support and demo to clients. Supervised and involved in the UAT process before the implementation and Go Live. • Assisting Change Control Management by capturing change requests and communicating direction deviations across IT and Business Stakeholders. • Discuss & Record “Customization/Change Requests”(CRs) made by clients/ users. • Undertake just-in-time training for users on an as required basis to improve efficiency.

Working as senior Project Manager and handling the testing, deployment of software and also looking client interactions for the requirements/support/Training etc.• Implementation and Deployment of ARMS project for various clients.• Interacting with various clients and monitoring their requirements, converting them into Change request/New request and maintaining the project dead lines.• Worked as Operation Manager in Centralized Dispatch to ensure safe Dispatch of the aircraft.• Prepared Trip kits (Flight Plan, Weather forecast Charts, NOTAMs and ATC/ATS FPL.• Worked with in-house clients to get better performance of the in-house applications.• Interacting with Client users and stake holders for different requirements and support.