Niraj Arora Email & Phone Number

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

* SLAs Management * Performance Metrics and Delivery * Client Relations* Perform High complex tasks, research activities, and handling escalations/RCA* Recruitment and Resource Management * Performance Monitoring and Feedback* Ability to develop, implement and review policies and procedures* Ability to oversee budgeting, reporting, planning, and auditing

Ahmedabad, Gujarat, India

* Staff Scheduling and Supervision* Prioritization and Delegation* Training for new hire employees * Obtain resolution of process related queries* Creating and monitoring the processing checklists and calendars

Ahmedabad, Gujarat, India

* Ensures that all the processing and rejections for the customer requests will meet the quality standards and time constraint* Accountable for all the offshore related processes for a client as a Benefit Administrator* Performed as a Quality Auditor for various financial processes related to Defined Contribution, Defined Benefits and Health & Welfare Plans* Conducting group sessions for the team* Calls with clients to resolve program queries* Preparing and maintaining… Show more * Ensures that all the processing and rejections for the customer requests will meet the quality standards and time constraint* Accountable for all the offshore related processes for a client as a Benefit Administrator* Performed as a Quality Auditor for various financial processes related to Defined Contribution, Defined Benefits and Health & Welfare Plans* Conducting group sessions for the team* Calls with clients to resolve program queries* Preparing and maintaining standard operating procedures (SOPs) Show less

* Data Review pertaining to customers Pension, Savings, 401(k) Money and their Health Welfare issues* Meeting quality and productivity targets* Floor support to new team members