Niraj Arora

Niraj Arora Email and Phone Number

Manager - Operational Excellence at Conduent @ Conduent
florham park, new jersey, united states
Niraj Arora's Location
Noida, Uttar Pradesh, India, India
Niraj Arora's Contact Details
About Niraj Arora

Dynamic professional with over 16 years of experience in HRO/ BPO/ ITES industry managing Operations, Transitions, Projects, HR Shared Services which includes U.S Retirement, Health and Welfare Benefits in compliance with State, Federal and IRS Guidelines.Have been consistently seeking for bringing in innovations and improvements for cost optimization and enhancing customer experience. Aspiring for PMP certification and completed multiple training sessions.

Niraj Arora's Current Company Details
Conduent

Conduent

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Manager - Operational Excellence at Conduent
florham park, new jersey, united states
Website:
conduent.com
Employees:
26546
Niraj Arora Work Experience Details
  • Conduent
    Manager - Operational Excellence
    Conduent Sep 2019 - Present
    Noida, Uttar Pradesh, India
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  • Conduent
    Team Lead
    Conduent Feb 2010 - Sep 2019
    Noida, Uttar Pradesh, India
    * SLAs Management * Performance Metrics and Delivery * Client Relations* Perform High complex tasks, research activities, and handling escalations/RCA* Recruitment and Resource Management * Performance Monitoring and Feedback* Ability to develop, implement and review policies and procedures* Ability to oversee budgeting, reporting, planning, and auditing
    View
  • Motif, Inc.
    Team Leader (Operations)
    Motif, Inc. Apr 2007 - Jan 2010
    Ahmedabad, Gujarat, India
    * Staff Scheduling and Supervision* Prioritization and Delegation* Training for new hire employees * Obtain resolution of process related queries* Creating and monitoring the processing checklists and calendars
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  • Motif Infotech India Pvt Ltd
    Process Specialist/Quality Assurance
    Motif Infotech India Pvt Ltd Nov 2005 - Apr 2007
    Ahmedabad, Gujarat, India
    * Ensures that all the processing and rejections for the customer requests will meet the quality standards and time constraint* Accountable for all the offshore related processes for a client as a Benefit Administrator* Performed as a Quality Auditor for various financial processes related to Defined Contribution, Defined Benefits and Health & Welfare Plans* Conducting group sessions for the team* Calls with clients to resolve program queries* Preparing and maintaining… Show more * Ensures that all the processing and rejections for the customer requests will meet the quality standards and time constraint* Accountable for all the offshore related processes for a client as a Benefit Administrator* Performed as a Quality Auditor for various financial processes related to Defined Contribution, Defined Benefits and Health & Welfare Plans* Conducting group sessions for the team* Calls with clients to resolve program queries* Preparing and maintaining standard operating procedures (SOPs) Show less
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  • Motif Infotech India Pvt Ltd
    Customer Care Representative
    Motif Infotech India Pvt Ltd Aug 2004 - Nov 2005
    * Data Review pertaining to customers Pension, Savings, 401(k) Money and their Health Welfare issues* Meeting quality and productivity targets* Floor support to new team members
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Niraj Arora Skills

Management Performance Management Crm Transition Management Training Bpo Business Process Human Resources Team Management Vendor Management Data Management Analysis Recruiting Quality Assurance Xml Mis Customer Satisfaction Customer Relationship Management Business Process Outsourcing Service Delivery Outsourcing

Frequently Asked Questions about Niraj Arora

What company does Niraj Arora work for?

Niraj Arora works for Conduent

What is Niraj Arora's role at the current company?

Niraj Arora's current role is Manager - Operational Excellence at Conduent.

What is Niraj Arora's email address?

Niraj Arora's email address is ar****@****ail.com

What skills is Niraj Arora known for?

Niraj Arora has skills like Management, Performance Management, Crm, Transition Management, Training, Bpo, Business Process, Human Resources, Team Management, Vendor Management, Data Management, Analysis.

Who are Niraj Arora's colleagues?

Niraj Arora's colleagues are Donald Pearson, Sailaja Arigela, Guillermo Duarte, Gwyndolyn Seldon, Kyle Whelan, Vikash Sharma, Mary Rutherford.

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