 To prevent problems and resulting incidents from happening to eliminate recurring incidents and toMinimize the impact of incidents that cannot be prevented. Assisting team in reaching target of 92% of all technical work tickets are closed within the customer specific SLA timeframe by providing incident support Follow up with the respective (Application/Infra) teams to complete the ‘Summary Report’ for any business critical which were leading to Operational/Financial Loss to the business, in order to prevent any further occurrence.