• Serve as the primary point of contact for customers, building and maintaining strong relationships.• Understand client requirements and expectations and ensure the delivery of services aligns with their needs.• Conduct regular meetings with customers to reviews any process gaps, issues or complaints raised by merchants.• Ensure adherence to project timelines, milestones, and SLAs.• Monitor service performance and identify areas for improvements.• Collaborate with cross-functional teams, including sales, operations, technical support, and engineering team to ensure seamless service delivery.• Provide guidance and support to other operational team including training and performance management.• Continuously evaluate and improve service delivery processes and procedures.• Prepare and share regular reports on status of the projects, daily BAU completion of the work orders and any ad hoc reporting request from the customer.

Develop and maintain strong business relationships with Verifone customer's . (Westpac, St.George, Suncorp, Amex, NAB, Iba health)Deal directly with customers (banks) either by telephone and electronically.Respond promptly to customer queriesManage escalations raised by customers or internal staff to ensure they are resolved to a satisfactory level..Obtain and evaluate all relevant information to handle product and service inquiries Provide delivery information to merchants and clients by working along with our technicians.Set up new customer jobs manually when required.Organize workflow to meet customer timeframesDirect requests and unresolved issues to the designated departmentPreparing daily reports for the customersCommunicate and coordinate with internal departmentsFollow up on customer interactionsDaily saving and loading the Install files in the system that we get from the customer .Preparing all the jobs with technician id and products for control centre to action further.Actioning all internal and technician’s inquiry emails.Helping in month end reporting.Daily checking dispatches queue for any incorrect dispatch.Printing off the closure faxes that are send by our technician so jobs can be closed off and tech can get paid.Maintain bulk jobs spread sheet and updating it as jobs are being actioned.Super user for new management system AmdocsPreparing morning customer report of Out of Sla jobs, following up with technician and organise to have the job done ASAPDetailing and running closure report of all call requests by using CMS (Call Management System).Ability for Multi-tasking and pay attention to details in auctioning each and every jobs.

Development and Maintenance of a strong relationship with Clients, Members and Customers.Strong knowledge of VeriFone products and to be able to offer expert eftpos servicing to Major Banks. Providing administrative support to VeriFone's nationwide network of EFTPOS technical installers.Preparation and delegation of work orders to technical installers.Organizing freight dispatches to remote location clients all over Australia.Answering the phones and logging information on call management system.Ensure all required database entries are performed accurately.Refer issues to and liaise with team leader to ensure issues raised by clients are resolved and business relationships are maintained.Provide training to new team members and act as a focal point in the team.Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality. Meeting the team KPI every month.Outstanding team work and team building ability with people.General administrative duties.