Nirali Panchal Email and Phone Number
With solid experience in technical support and development, I have honed my skills in troubleshooting, customer service, and data analysis. Currently, as a Technical Support Analyst at KellyConnect, I drive improvements in customer service efficiency and system reliability through effective problem-solving and research. My previous roles at Shaw Communications and Softvan Pvt Ltd have further refined my expertise in diagnosing technical issues, managing IT systems, and developing machine learning models to enhance operational performance.I hold a Postgraduate degree in IT Business Analysis from Conestoga College, where I demonstrated my analytical capabilities through a significant call center analysis project. My academic journey was supported by scholarships and recognition, reflecting my commitment to excellence in the field of IT.In addition to my formal education, I am certified in Excel through LinkedIn, which underscores my proficiency in data analysis and business intelligence. My volunteer experience and certifications highlight my dedication to continuous learning and professional growth, ensuring that I stay at the forefront of technological advancements.I am passionate about leveraging my technical and analytical skills to contribute to innovative projects and improve organizational efficiency. I am always eager to connect with like-minded professionals and explore new opportunities that align with my expertise and career goals.
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Technical Support SpecialistKellyconnect | Contact Center SolutionsKitchener, On, Ca
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Technical Support SpecialistKellyconnect | Contact Center Solutions Aug 2023 - PresentOntario, CanadaCollaborated on contact center projects, providing support for unified communications, and enhancing customer service efficiency by 30%.Delivered technical support to end-users in various locations (homes, offices, remote sites) from the IT Service Centre, increasing customer satisfaction by 65% through providing accessible support.Executed primary and secondary research by gathering and analysing both primary and existing market data, contributing to a 30% improvement in business strategy development.Performed root cause analysis to identify and prevent recurring problems, identifying root causes for 10 system errors, and implementing new resolutions, resulting in a 60% decrease in system errors.Documented resolutions for Level 2 and 3 incidents in the ticketing system, maintaining a well-organised and informative ticketing system, facilitating issue tracking and future reference.Troubleshooting networking issues, including TCP/IP, DNS, and routing problems, resulting in a 15% decrease in network-related service tickets. -
CashierChannel Control Merchants, Llc Feb 2022 - Nov 2023Cambridge, Ontario, Canada -
Technical Support SpecialistShaw Communications Jun 2022 - Aug 2023Brantford, Ontario, CanadaConferred with clients to identify requirements and assess security risks, ensuring alignment with organisational goals and reducing security vulnerabilities by 25%.Diagnosed and resolved over 30 technical issues daily related to Ethernet, Wi-Fi, VPN, and DNS, improving network stability and reducing average resolution time by 25%.Managed and maintained user profiles and permissions in Active Directory, leading to a 20% decrease in account-related issues and ensuring compliance with company security policies.Leveraged Service Now for incident tracking and resolution, cutting average response times by 40% and boosting overall service efficiency.Configured and supported VPNs and iOS devices, reducing remote access issues by 35%, and ensuring secure and stable connections for end-users.Utilized risk management techniques and business forecasting to identify potential IT risks, reducing downtime by 15% and improving business continuity planning. -
Dietary Service AideRevera Inc. Aug 2021 - Feb 2022Cambridge, Ontario, Canada -
DeveloperSoftvan Pvt Ltd May 2019 - Feb 2020IndiaDeveloped machine learning models to analyze large datasets, leading to a 20% increase in predictive accuracy and enabling data-driven decision-making for enterprise solutions.Implemented AI algorithms to automate data processing and pattern recognition, reducing manual data analysis time by 40% and enhancing overall system efficiency.Designed and optimized cloud-based solutions using Amazon Web Services (AWS), improving system scalability by 30% and reducing operational costs by 15%.Built and deployed big data pipelines to process and analyze real-time IoT data, resulting in a 25% improvement in data accuracy and a 20% reduction in latency.
Nirali Panchal Education Details
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Business Administration And Management, General -
High School
Frequently Asked Questions about Nirali Panchal
What company does Nirali Panchal work for?
Nirali Panchal works for Kellyconnect | Contact Center Solutions
What is Nirali Panchal's role at the current company?
Nirali Panchal's current role is Technical Support Specialist.
What schools did Nirali Panchal attend?
Nirali Panchal attended Conestoga College, Sal College Of Engineering (113), Kendriya Vidyalaya.
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