Nirali Panchal Email & Phone Number

With solid experience in technical support and development, I have honed my skills in troubleshooting, customer service, and data analysis. Currently, as a Technical Support Analyst at KellyConnect, I drive improvements in customer service efficiency and system reliability through effective problem-solving and research. My previous roles at Shaw Communications and Softvan Pvt Ltd have further refined my expertise in diagnosing technical issues, managing IT systems, and developing machine learning models to enhance operational performance.I hold a Postgraduate degree in IT Business Analysis from Conestoga College, where I demonstrated my analytical capabilities through a significant call center analysis project. My academic journey was supported by scholarships and recognition, reflecting my commitment to excellence in the field of IT.In addition to my formal education, I am certified in Excel through LinkedIn, which underscores my proficiency in data analysis and business intelligence. My volunteer experience and certifications highlight my dedication to continuous learning and professional growth, ensuring that I stay at the forefront of technological advancements.I am passionate about leveraging my technical and analytical skills to contribute to innovative projects and improve organizational efficiency. I am always eager to connect with like-minded professionals and explore new opportunities that align with my expertise and career goals.