• Perform audits and assessments of engineering processes to determine the quality health of engineering projects using objective criteria and known best practices.• Collect and analyze project metric data for trends and systemic issues.• Employ methods such as Root Cause Analysis to develop recommended corrective actions and process improvements.• Create Pareto charts and perform other types of statistical analysis.• Provide guidance to engineering teams as needed in the areas of process and aviation regulatory requirements (i.e. AS9100 and DO-178) to ensure effective project execution.• Assist, prepare, and conduct training on engineering processes, tools and methods for improving the design and development activities.• Expert in Release Engineering – overseeing all stages of software release life cycles into final products. Oversee an average of 300-400 software releases/year.• Active member of Change Review Boards (CRB) to ensure quality processes and standards are in compliance.• Agile knowledgeable

• Lead supervisor of software releases (including tools and Third-Party Intellectual Property) among all Cabin System and In-Flight Entertainment (IFE) platforms and projects. Executed as expert across all release groups to coordinate and implement consistent usage of tools and processes.• Coordinator and team leader of Monthly Release Round Table meetings where all release related groups are gathered to discuss and strategize process changes, improvements, and best practices.• Ordered and coordinated deliveries of software and documents.• Spearheaded operating procedures and manuals on the software release process.• Served as chairperson in Software Control Review Board meetings; assign and track daily software change requests, collect meeting minutes, and prepare agendas.• Proficient in ClearQuest, ALM (JIRA), Enovia, PREP, and Teamspace tools.• Served as manager’s Delegate of Authority in Management Replacement Program (MRP)• Conducted software builds for In-flight Entertainment platforms.

• Managed overall performance of the center: 270 members at peak membership, 10 staff members, and contribution of over a half million dollars/year.• Created monthly plans and conducted weekly center meetings strategically involving how to maximize center growth and improve customer service.• Led bi-monthly marketing events with local businesses and schools.• Analyzed all profit and loss, enabling the center to reach its targeted revenue per month.• Managed 2 Assistant Directors; responsible for their overall development, motivation, and productivity.• Recruited, hired, trained, and oversaw all part time instructors.• Responsible for leveraging key areas of revenue opportunity.• Brought in anywhere from 50-70% of center’s total sales at all times.• Used consultative sales process to enroll new members; consistently performed above benchmark (converting on average 90% of all new customers) for entire SCORE! Career.• Led formal parent conferences to discuss children’s progress and set new academic goals.• Helped to build children’s academic progress, confidence, and motivation through coaching (pre-K-12).

• Designed, coordinated, and led English language instruction programs in two Junior High Schools and three Elementary Schools, collectively comprising 500 students.• Conducted, organized, and coached for a participatory speech contest for Junior High students.• Founded, led and instructed two adult English classes.• Instructed English classes in Kudoyama-cho, a rural Japanese town.• Coordinated lesson programs with supervisors and fellow instructors.• Designed and created audio learning tools for students.