Niran Shah Email & Phone Number

London

London

▪ Lead engineer to deliver numerous projects from project initiation through to completion▪ Provided escalation support to the service desk and field engineers, including troubleshooting and resolving priority 1 and priority 2 incidents▪ Contributed technical input on potential new technology initiatives for internal and client systems▪ Implemented proactive maintenance of internal and client infrastructure▪ Responsible for producing accurate documentation and guides, including change control documentsProject/related work Involvement: Migrated on-premises Exchange and IMAP mail providers to Office 365 and hybrid deployments Migration of services from one physical server environment to another Deployment of infrastructure to meet requirements of specialist software systems Physical to Virtual conversion of Servers, performing post conversion tasks and decommissioning physical source Servers. Site stabilisations – Group policy, Security permissions, virtual infrastructure resources, Microsoft Licensing Audit, monitoring configurations

London, United Kingdom

Worked and liased with engineers, vendors, and clients from diverse geographical locations to implement and support software systems, virtual and hardware infrastructure. Trained and oriented new team members, as well as conduct knowledge sharing sessions with other teams.▪ Provided 3rd line support on client sites and remotely to end users and other IT teams, including troubleshooting and resolving priority 1 and priority 2 incidents▪ Provided technical support for BAU tasks designed to maintain the integrity of the IT configuration – e.g monitoring, reporting, patching, testing▪ Supported server, storage, and backup hardware▪ Maintained and supported Windows Servers, VMWare virtual environment, and storage environment, for both clients and ISN▪ Installed and configured monitoring for client sites (NCentral)▪ Promoted to lead engineer for several clients, which included assisting the SDM with capacity planning, and highlighting future expansion and upgrade requirements▪ Migrated Exchange to Exchange 2013, Office 365 and hybrid deployments, both in-house and for clients▪ Responsible for producing accurate documentation and guides, including change control documents▪ Participated in root cause analysis for major incidentsProject/related work Involvement: Commissioning, decommissioning, and auditing of server infrastructure on off-shore oil platforms and vessels. Working in high risk environments with constantly changing deadlines Migrated on-premises Exchange to Office 365 and hybrid deployments, both for clients and ISN Upgraded Exchange 2010 environment to Exchange 2013 ESXi 5.1 and 5.5 deployments Domain upgrade from Windows Server 2003 to Windows Server 2008 R2  Physical to Virtual conversion of Servers, performing post conversion tasks and decommissioning physical source Servers. Develop virtual machine templates and commission new virtual machines aligned with internal standards

London, United Kingdom

- Provided 1st/2nd line technical support, onsite and remotely, to clients- Monitored and supported infrastructure- Responsible for ensuring support tickets raised were responded to in a timely manner- Created email and documents templates for use by the company

London, United Kingdom

- Provided 1st line technical support to users- Contributed to software and hardware rollouts- Ensured processes were documented and kept updated on SharePoint

London, United Kingdom

- Provided a focused IT support service to Chevron UK, Europe, Africa, and Central Asia offices (1st/2nd line support), which included support for user accounts, file security, remote log-on technologies such as Smart Badge and Secure IDs, telecommunications hardware, and general IT troubleshooting.- Liaised with the different support teams within Chevron to help provide quick efficient service to clients- Responsible for purchasing and setting up of new telecommunications hardware, as well as the physical deployment of Cisco IP Telephony systems. - Responsible for training new computer security analysts along with existing teams for various processes including purchasing, installing, and troubleshooting of telecommunications equipment. - Maintained and updated a regional networks webpage.- Participated in various IT projects.