Expertise in Banking and Financial Product with Deep Business and Functional Understanding of the Industry.• Stakeholder management – Requirement gathering, Elicitation and UAT.• Elicit requirements using interviews, brain storming, document analysis and surveys.• Knowledge of various phases and methodologies of SDLC like Waterfall and Agile (Scrum).• Experience in translating complex business needs into clear and concise Functional Specification Document (FSD) and change request documents to meet client's requirements.• Work closely with product owner in backlog management and continuous delivery of features.• Break down complex features and user flows by creating flow charts, wireframes to ensure business stakeholders and development teams as well.• Expertise in using leading industry tools like MS Visio, MS Excel, and MS PowerPoint to develop deliverables.• Co-ordinate with production support team on production issues and resolve their day-to-day queries.• Business Requirement Documents (BRD) Analysis, creation of Functional Specification Documents (FSD) System, creation

Played the role of a BA for the end-to-end implementation of the Policy Servicing System.· Working for retail model for Day to Day SR service and client updates.· Handling the LOS and LRG request for the client end side.· Manage the stadholder like ops teams and backend for Requirement knowledge.· RFC handling is main content for retail banking.· Handling RFC and model foe banking flow with SME.· Interline between the tech team and client end for apply the process for new booking

Business Analyst, Business process analysis, Requirements Gathering and Documentation, System Configuration and Workflow Optimization, Data Migration and Integrity

Customer Service Officer