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Niranjan J Email & Phone Number
Senior Manager - Helpdesk
at
Clario
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager - Helpdesk
Location
Bengaluru, Karnataka, India
Company size
Who is Niranjan J? Overview
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Quick answer
Niranjan J is listed as Senior Manager - Helpdesk at Clario, a company with 6904 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Niranjan J.
Niranjan J previously worked as Manager - Helpdesk at Clario and Manager - CS Operations at Phablecare. Niranjan J holds High School Diploma from Diana Memorial English Convent.
Company email context
Email format at Clario
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Clario
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Profile bio
About Niranjan J
As a Manager of Customer Support, my goal is to ensure that our customers have the best possible experience when interacting. I bring extensive experience in managing teams, developing processes and implementing strategies that drive customer satisfaction and loyalty.My passion for delivering exceptional customer service has helped me build a team of dedicated and highly skilled customer support professionals who are committed to providing timely, accurate, and effective solutions to our customers' needs.Through my leadership, I have successfully implemented innovative technologies and tools to improve customer support efficiency and reduce response times. I am also well-versed in data analysis, which has allowed me to identify trends and patterns in customer behavior, leading to targeted solutions and improved customer experiences.An experienced customer success manager with 10 years of experience in customer success. Experience includes providing support for customers and developing and managing strategies for customer success. Specialties include diagnosing and resolving customer issues, creating and managing customer relationships, and delivering customer value. Experienced in working with complex systems, using various software and technology tools.If you’re interested in grabbing coffee and talking shop, please send an email my way.
Current workplace
Niranjan J's current company
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Clario
6 roles
Niranjan J work experience
A career timeline built from the work history available for this profile.
Manager - Helpdesk
Current
Jun 2023 - Present
Manager - Cs Operations
Managing and supervising the customer support teamDeveloping and implementing customer support policies and proceduresManaging customer complaints and escalationsMonitoring customer feedback and satisfaction levelsAnalyzing customer support metricsCollaborating with other departmentsManaging customer support technologyDay to day operations - Rostering.
Apr 2022 - May 2023
Operations Team Lead
Manage email team and escalations received through emails Day to day operations - ticket assignment, workflows, audits and daily huddlesCoaching aspects identified and one to one sessions to enhance skillsIdentify problem statement and build strategical solutionsManaged escalations received on Store products Identify defects and major issue types to cater.
May 2020 - Apr 2022
Team Lead - Customer Success
Manage day to day activities by managing a team of individulas handling calls with respect to ride related queriesConduct daily team huddles, share updates, clarify confusions, brainstormshare KRA reports to the team and keep them updated on where they stand Coach the team on their workable and achievable numbersCoach the team on communication soft skills.
Jun 2019 - May 2020
Team Lead
Handled technical queries for Windows and office productsRemote assisted customers globally on troubleshooting their problems facedHandled queries on multiple channels like voice, chat and emailManage efficiency and accuracy in solutions shared with customersWas updated on product knowledge on daily basisHandled complex queries within the escalation.
Oct 2013 - Jun 2019
3 education records
Niranjan J education
High School Diploma
Diana Memorial English Convent
Puc, Computer Science
Bca, Computer Science
FAQ
Frequently asked questions about Niranjan J
Quick answers generated from the profile data available on this page.
What company does Niranjan J work for?
Niranjan J works for Clario.
What is Niranjan J's role at Clario?
Niranjan J is listed as Senior Manager - Helpdesk at Clario.
Where is Niranjan J based?
Niranjan J is based in Bengaluru, Karnataka, India while working with Clario.
What companies has Niranjan J worked for?
Niranjan J has worked for Clario, Phablecare, Cred, Bounce, and Concentrix.
How can I contact Niranjan J?
You can use AeroLeads to view verified contact signals for Niranjan J at Clario, including work email, phone, and LinkedIn data when available.
What schools did Niranjan J attend?
Niranjan J holds High School Diploma from Diana Memorial English Convent.
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