Niranjan Mishra Email & Phone Number

Kolkata, West Bengal, India

E-commerce Industry, Managing team size of 30, Meeting KPI i.e Attrition, Shrinkage, CSAT,PCD and Schedule adherence etc.Managing, on a daily basis, end to end operations, managing complaints or query related to their order status.Driving performance management of my team members. Preparing and implementing training and development plans for associates. monitoring teams performance on daily basis and provide training to them.

Kolkata Area, India

As a Call Center Coordinator , Handling Central Govt project National Consumer Helpline from Kolkata,with the team of 20 members. Handing complaints of multiple Sector i.e Telecom , E-commerce, Airlines,Banking, NBFC, including Govt Sectors complaints. Providing training on theses sectors so that cce can handle complaints or Query related to any sectors and give support to them. Reviewing their performance on daily, weekly and monthly basis. Planning and Execution of strategy for running project smoothly .Team management,Call center Management, Client Handling, Meeting and discussion with Senior Govt officials, Report making, Meeting Daily targets ,Meeting SLA, Focus on improving process with new ideas, Planning and Execution, Quality assurance,Ensuring KPIs like Attrition Control, Shrinkage Management, Schedule Adherence , Productivity and Quality etc. Auditing calls to maintain quality and provide train as and when required

Kolkata

As a Purchase Assistant I was placed in ECC division of L&T . My job role is assist Electrical Engineer in their job role by making Comparison sheets, Communicate through mails with approved Vendors for Quotation for projects as per Purchase Requisition,Document handling, Billing and Payment, Generating of PO in EIP Portal. After some months, I have started assisting SCM- Manager, where I have to take care of Import and export related works. I have to communicate with Logistics companies for quotation for shipping of material from one location to another location as per Incoterms., Strive and follow up for delivery of materials on time to the site. Communicate with different clients of different countries for Materials related query and follow up through mails or over phone. etc.

Kolkata, West Bengal, India

Working as a Back office Executive, Under the project of EDF Engery of UK Client. As per norms we can not send high bills to UK customer so it get locked when software try to bill to the customer on high Meter reading. we as a processing specialist , have to go through the Interaction History of UK customer to understand the Reading details(Wether it is SME , Occasionally used or Customer was not available , or it is fault of Meter reader man ) and if it's correct then I have release the bill or else I have bill to customer on estimated bill(Electricity) with a Remarks in SAP of asking Actual Meter Reading. Meeting daily basis Target and sometimes over the target to achieve team targets . Correction of data at the end of the days before sending it to MIS Team . Preparing Weekly performance report on the basis of Quality and Productivity . Maintaining AHT , Submiting process improvement ideas, L&D Training.In the month of March 2014, I have been transferred to Customer Acquisition where I have take care of Plan of Both Product (Gas & Electricity) for new customers or changes of plan for existing customers. Complex cases assign to me to get it resolved and billing to customer on Actual Reading. Also handling Metering Issue and re- installation of new meter as per customer request if existing meter was faulty. Sending Emails to customes regarding their complaints resolution TAT and handling escalation. etc